Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Enrique Castro

Sorrento,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Manager

AVP Holdings
08.2021 - 01.2024
  • Initiated and managed a social media campaign that increased online engagement by 50%, effectively raising awareness of community events and initiatives.
  • Implemented a mentorship program, fostering professional development among team members and enhancing overall team cohesion.
  • Led a dynamic team by recruiting, training, coaching, and appraising staff, contributing to a motivated and high-performing workforce.

Server

Olive Garden
07.2019 - 05.2021
  • Cultivated a positive dining experience by establishing rapport with customers, resulting in consistently high customer satisfaction scores.
  • Adapted to fast-paced and dynamic work environments, showcasing resilience and problem-solving skills during busy periods and unforeseen challenges.
  • Assisted in training new servers, sharing knowledge of service procedures and customer service.

Leasing Agent

Landmark Properties Inc.
07.2017 - 01.2019
  • Worked w/ excel to create spreadsheets for monthly payments, Maintenance team and residents.
  • Selected quality tenants and maintained high occupancy rates
  • Collected application fees and deposits in a timely manner, and contributed to an increase in sales.
  • Successfully navigated community concerns and opposition, turning challenges into opportunities for dialogue and collaboration.

Sales Associate

Helzberg Diamonds
11.2015 - 12.2016
  • Established and maintained strong relationships with clients, providing personalized service to meet their unique preferences and needs.
  • Represented the jewelry store at local events and collaborated with neighboring businesses to foster community engagement.
  • Mentored colleagues to enhance their customer service skills and contribute to a positive team dynamic.

Education

Associate of Arts - Web Development

Santa Fe College
Gainesville, FL
05.2018

Skills

  • Emotional intelligence
  • Problem solving
  • Bilingual (English/Spanish)
  • Active Listener

Certification

CodeAcademy Front end Certifcation Training - 2020-2021

Timeline

Office Manager

AVP Holdings
08.2021 - 01.2024

Server

Olive Garden
07.2019 - 05.2021

Leasing Agent

Landmark Properties Inc.
07.2017 - 01.2019

Sales Associate

Helzberg Diamonds
11.2015 - 12.2016

Associate of Arts - Web Development

Santa Fe College

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Enrique Castro