Summary
Overview
Work History
Education
Skills
Timeline
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Enrique Claudio

Newton Center,MA

Summary

Well-qualified General Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

13
13
years of professional experience

Work History

General Manager

Banana Republic
03.2023 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in achieving top third results for budget performance Q4.
  • Managed diverse team of professionals, fostering positive work environments and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Manager of Human Resources

Right At Home
04.2022 - 03.2023
  • Manage and lead recruitment and retention practices.
  • Streamline HR efficiencies, coordinate new hire orientations and provide onboarding and training for new and existing employees.
  • Coordinate with senior leadership and handle managerial needs by implementing fresh solutions into business strategies.
  • Maintain company compliance with local, state and federal laws, in addition to established organizational standards.
  • Partner with leadership on performance evaluations, supervisory practices, dispute resolution and employee accountability.
  • Implement policies and procedures for over 100 employees.
  • Maintain open-door policy to encourage employee communication and conflict resolution.
  • Review and respond to urgent HR-related escalations.
  • Instructed leadership on appropriate employee corrective steps.

Store Director

Ann Taylor
02.2020 - 02.2022
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Hired and developed staff consisting of 3 key leadership and associate roles. This resulted in store achieving positive comps generating $2.1M.
  • Enhanced store visual appearance through team development on ANN INC. standards utilizing company resources and directives provided.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Co - captain of market leadership development programs to inspire and strengthen talent to increase retention and create next in line succession across stores.

General Manager

Express
11.2015 - 02.2020
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Managed several locations throughout Boston area.
  • 1 of 50 certified training stores for total company. Responsibilities included training internal and external store leadership on brand principles, culture, and store operating procedures to successfully run and operate their home locations.
  • Experience Expert in Talent division nominated by District and Region leaders based on skill and contribution to Boston market. This provided partnerships with field leaders, learning managers, and home office partners to further develop and understand brand related to Talent and HR.
  • Market captain of many business critical roles and initiatives to strengthen and develop skills consisting of Stylist role, Leadership team/CSL, brand loyalty and rewards programs, and e - commerce fulfillment.

Talent Acquisition Manager

Express
11.2010 - 11.2015
  • Awarded top Talent leader by demonstrating highly skilled and engaged sales team through building top caliber store teams achieving top 3 of 650 locations.
  • Reviewed employment applications and background check reports to facilitate hiring process.
  • Created and drove talent acquisition and job placement strategies to attract diverse candidates.
  • Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.
  • Experience Expert in Talent division working alongside multiple home office partners on improving in-store operations focused on hiring, retention and employee development.

Education

High School Diploma -

Chicopee High School
Chicopee, MA
2010

Skills

  • Recruitment and Retention
  • New Hire Onboarding
  • Talent Management
  • Training and Development
  • Performance Assessment
  • Multitasking and Prioritization
  • HR Policies and Procedure Compliance
  • Confidential Records Management
  • Data Analysis
  • Unemployment Claims

Timeline

General Manager

Banana Republic
03.2023 - Current

Manager of Human Resources

Right At Home
04.2022 - 03.2023

Store Director

Ann Taylor
02.2020 - 02.2022

General Manager

Express
11.2015 - 02.2020

Talent Acquisition Manager

Express
11.2010 - 11.2015

High School Diploma -

Chicopee High School

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Enrique Claudio