Enrique Diaz Torres
497 NE 5th PL, Florida City,FL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
28
28
years of professional experience
Work History
Store Manager
Navarro Discount Pharmacy
11.2013 - 08.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Mortgage Loan Originator
Oriental Bank
06.2012 - 11.2013
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Mortgage Branch Manager
VIG Mortgage
01.2010 - 06.2012
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
Bank Branch Manager
RG Mortgage
01.2006 - 11.2009
- Assessed employee performance and developed improvement plans.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Examined customer loan applications for loan approvals and denials.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Engaged employees in business processes with positive motivational techniques.
- Consulted customers to boost product sales and services.
Sales Executive - Key Accounts
Oriental Bank
08.2004 - 01.2006
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed key competitors to respond to competitive threats.
Front End Store Manager
Pueblo Supermarket
04.1995 - 08.2004
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
BBA - Business Administration And Management
Pontificia Universidad Católica De Puerto Rico
Ponce,PR07.2004
Skills
- MicroStrategy
- Employee Motivation
- Merchandising
- Financial Statements
- Sales Activities
- Store Opening and Closing Procedures
- Customer Service
- Goals and Performance
- Pricing Strategies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Store Manager
Navarro Discount Pharmacy
11.2013 - 08.2023
Mortgage Loan Originator
Oriental Bank
06.2012 - 11.2013
Mortgage Branch Manager
VIG Mortgage
01.2010 - 06.2012
Bank Branch Manager
RG Mortgage
01.2006 - 11.2009
Sales Executive - Key Accounts
Oriental Bank
08.2004 - 01.2006
Front End Store Manager
Pueblo Supermarket
04.1995 - 08.2004
BBA - Business Administration And Management
Pontificia Universidad Católica De Puerto Rico
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