Enrique Enrique Garcia
Tampa,Fl
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
4
4
years of professional experience
Work History
Owner
Black Label Detailing LLC
Tampa, FL
01.2024 - Current
- Detailing
- Cleaning vehicles
- customer service
- Face to face communication
- Appointment setting
- Cold calling
Co-Owner
Endless shine mobile detailing
Tampa, FL
02.2023 - 01.2024
- Maintained inventory of detailing supplies including towels, sponges, brushes.
- Performed detailed cleaning of interior and exterior components of vehicles using a variety of materials and tools.
- Sprayed wheel wells with undercoating solutions for rust prevention.
- Cleaned and polished chrome trim pieces on vehicles with specialized products.
- Vacuumed carpets and upholstery in vehicles to remove dust and debris.
- Applied protective coatings such as waxes or sealants to prevent corrosion.
- Shampooed carpets and upholstery as part of the overall detailing process.
- Assisted customers in selecting appropriate services for their specific needs.
- Applied waxes, polishes, conditioners, sealants, protectants, glazes, dressings and deodorizers to enhance the appearance of vehicles.
- Polished all painted surfaces with buffers to restore luster.
- Maintained cleanliness of work area by sweeping floors, wiping down counters, and removing trash.
- Created detailed reports for customer service issues.
- Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.
- Greeted customers and provided friendly customer service.
- Provided excellent customer service to patrons.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Provided customer service to ensure satisfaction.
- Provided excellent customer service to all guests.
- Created detailed reports of customer service interactions.
- Provided excellent customer service during every journey.
- Provided excellent customer service during deliveries.
- Provided customer service assistance when needed.
Car Salesperson
Autonation Toyota
St. Petersburg, Fl
03.2020 - 11.2020
- Developed relationships with potential buyers through phone calls and emails.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Greeted customers and provided product information.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
- Conducted test drives for prospective buyers.
- Created detailed reports of daily sales activities for management review.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Advised customers on financing options and warranties available for their purchase.
- Maintained customer satisfaction by providing prompt, reliable service.
- Researched local, state, and federal laws regarding auto sales regulations when necessary.
- Provided follow-up customer service after a car sale was completed.
- Managed sales negotiations and financing options.
- Created detailed reports for customer service issues.
- Provided excellent customer service to patrons.
Education
Some College (No Degree) - Business
St.petersburg College
St. Petersburg, FL08-2017
High School Diploma -
St.Petersburg Highschool
St. Petersburg, FL06-2017
Skills
- Labor Relations
- Client Service
- Business Management
- Marketing tactics
- Business marketing
- Negotiation
- Strategic Planning
- Paperwork Processing
- Data Entry
- Scheduling
- Data Collection
- Research
- Problem-solving abilities
- Critical Thinking
- Product Education
- Technical Support
Timeline
Owner
Black Label Detailing LLC
01.2024 - Current
Co-Owner
Endless shine mobile detailing
02.2023 - 01.2024
Car Salesperson
Autonation Toyota
03.2020 - 11.2020
Some College (No Degree) - Business
St.petersburg College
High School Diploma -
St.Petersburg Highschool
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