Enrique Hipolito Marcial
La Mesa,CA
Summary
Dynamic bartender and server with a proven track record in outstanding customer service and conflict resolution. Talented in maintaining a welcoming atmosphere and mentoring junior staff to enhance service quality.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Bartender /Restaurant Server
Chilli's Grill & Bar
La Mesa, California
05.2025 - Current
- Established welcoming atmosphere through proactive customer engagement.
- Enhanced customer satisfaction through personalized greetings and attentive service.
- Maintained inventory accuracy by consistently tracking drink supplies.
- Delivered accurate payment processing through cash register management.
Server/Bartender
Applebee's Grill + Bar
Chula Vista, California
06.2023 - 06.2026
- Delivered exceptional customer service, enhancing guest experiences in fast-paced dining environment.
- Maintained composure during busy periods, ensuring consistent customer satisfaction for guests.
- Coordinated multiple tasks efficiently in high-energy dining setting, supporting smooth operations.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Assistant Manager / Server
Birrieria Guadalajara
Chula Vista, California
02.2016 - 05.2020
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager /Sushi Maker/Server/Bartender
California Sushi
Chula Vista, California
11.2015 - 04.2020
- Oversaw inventory management to maintain adequate supply levels.
- Assisted in inventory management, ensuring quality of seafood and supplies.
- Managed customer service inquiries and complaints in a timely manner.
- Trained and mentored new staff on service protocols and customer engagement.
Customer Service Representative
T-Mobile / Metropcs
Tijuana , Baja California
11.2013 - 07.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries about plans and services offered.
- Processed account changes and payments efficiently through company systems.
Education
GED -
Chula Vista High School
Chula Vista, CA07-2013
Skills
- Outstanding customer service
- Customer service expertise
- Hospitality service expertise
- Payment processing
- Cash and credit transactions
- Cash management
- Adaptability in fast-paced environments
- Effective communication
- Conflict resolution
- Team collaboration
- Conversant in Spanish & English
- Customer relationship management
Languages
Spanish
Full Professional
English
Professional
Accomplishments
- Metro Pcs Customer Service Award
- Customer Service Excellence Google Reviews
- Customer Service Yelp Reviews
Affiliations
- Kitchen Volunteer
Timeline
Bartender /Restaurant Server
Chilli's Grill & Bar
05.2025 - Current
Server/Bartender
Applebee's Grill + Bar
06.2023 - 06.2026
Assistant Manager / Server
Birrieria Guadalajara
02.2016 - 05.2020
Assistant Manager /Sushi Maker/Server/Bartender
California Sushi
11.2015 - 04.2020
Customer Service Representative
T-Mobile / Metropcs
11.2013 - 07.2015
GED -
Chula Vista High School