1
Language
9
years of professional experience
Dynamic healthcare professional with a proven track record at Northwestern Memorial Hospital, adept in HIPAA compliance and leveraging medical terminology for effective patient documentation. Excelled in building patient rapport and streamlining care coordination, demonstrating exceptional multitasking abilities and attention to detail. Skilled in technology, enhancing operational efficiency and patient satisfaction.
Diligent with proven track record in managing and coordinating programs effectively. Successfully led multiple projects from inception to completion, ensuring alignment with organizational goals. Demonstrated expertise in team collaboration and problem-solving to drive results.
Work History
Residency Program Coordinator
2 Years 2 Months- Coordinated multidisciplinary team meetings to enhance communication and collaboration across departments.
- Monitored program compliance with regulatory standards, ensuring adherence to quality benchmarks.
- Trained and mentored new staff on operational protocols and best practices for program execution.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
Patient Representative
10 Months- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Facilitated smooth communication between patients and medical staff for seamless coordination of care.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collaborated with cross-functional teams to identify, assess, and mitigate operational risks effectively.
- Mentored new staff by sharing best practices and offering guidance on complex case management challenges.
Transition Coordinator
1 Year- Observed and monitored patient behavior during clinical and non-clinical interactions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Collaborated with external and internal staff to execute on-time planning for patients.
- Skilled at working independently and collaboratively in a fast paced environment.
Research Assistant
2 Years 7 Months- Analyzed results using analytical software and created reports.
- Assisted with project planning and data analysis.
- Maintained up-to-date records of research activities and results for future reference.
- Reviewed documents and data to identify trends and patterns.
- Worked both independently and collaboratively in fast-paced laboratory environments.
- Performed statistical qualitative and quantitative analysis.
Apprentice Technician
5 Years- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Assisted senior technicians with complex tasks to improve workflow efficiency.
- Streamlined repair processes by maintaining detailed records of completed tasks.
- Delegated tasks to staff and supervised workflow.
Education
MBA - Business Administration
Bachelor of Science - Psychology
Skills
Onboarding and precepting experience
Medical terminology and healthcare documentation proficiency
HIPAA compliance and legal regulations
Multitasking and problem-solving abilities
Phone and email etiquette
Bedside manners
Attention to Detail
Skilled in Office Technology
Languages
Spanish
Native or Bilingual
Timeline
Residency Program Coordinator
MercyOne Des Moines Medical Center
08.2024 - CurrentRead More
Patient Representative
Northwestern Memorial Hospital
09.2023 - 07.2024Read More
Transition Coordinator
Thresholds
09.2022 - 09.2023Read More
Research Assistant
Loyola University Chicago
01.2021 - 08.2023Read More
Apprentice Technician
Discount Tire
06.2017 - 06.2022Read More
Loyola University Chicago
Bachelor of Science from Psychology
Read More
Drake University
MBA from Business Administration
Read More