Carlos Enrique Garcia
Seattle,WA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Talented professional considered knowledgeable leader and dedicated problem solver. Brings +10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Floor Supervisor
Elephant&Castle
1415 5th. Ave Seattle, WA, 98101
07.2022 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Opened and closed store [5] days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Trained team members in successful strategies to meet operational and sales targets.
Cloud Consulting
Criptonube By MyAppSoftware
Guatemala
04.2020 - 12.2021
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines, helping out companies to build their requirements on the cloud through AWS, MS Azure.
- Created monthly forecast templates and resource management allocations for approved projects.
IT Project Management Specialist
Movistar
Guatemala
10.2005 - 02.2020
- Lead multiple IT projects from initiation to completion
- Lead risk management and mitigation efforts
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Provided management for internal personnel, contractors and vendors.
- Drove team success through shared vision and recognition of quality performance.
- Identified, reviewed and applied policies and procedures.
- Reported regularly to managers on project budget, progress and technical problems.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
Education
MBA - Business Administration
Franklin University
Columbus, OH06.2018
BBA - Business Administration
Franklin University
Columbus, OH11.2014
High School Diploma -
Liceo Canadiense
Guatemala11.2005
Skills
- Sales Expertise
- Security Understanding
- Client Inquiry Management
- Annual Budgets
- Tech Support
- Customer Needs Assessments
- Customer Satisfaction
- Project Support
- Compliance Requirements
- Risk Mitigation Planning
- Business Process Re-Engineering
Certification
- Certified Scrum Master, Agile Project Management
- Project Management By ESI School Of Management
- AWS Certified Cloud Practitioner
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Floor Supervisor
Elephant&Castle
07.2022 - Current
Cloud Consulting
Criptonube By MyAppSoftware
04.2020 - 12.2021
IT Project Management Specialist
Movistar
10.2005 - 02.2020
MBA - Business Administration
Franklin University
BBA - Business Administration
Franklin University
High School Diploma -
Liceo Canadiense
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