Zachary Alfano
Methuen
Summary
Innovative and hardworking professional with a strong background in sales and customer service. Demonstrates consistent ability to drive sales, surpass goals, and cultivate lasting relationships with customers. Highly organized and adept at communication and problem-solving, with a proven track record of motivating and leading sales teams to achieve success.
Overview
4
4
years of professional experience
Work History
Floor Supervisor
Vans
06.2024 - Current
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
Sales Lead
Vans
11.2022 - 06.2024
- Contributed to team success through consistent achievement of sales objectives.
- Facilitated associate development through focused coaching on sales and client engagement techniques.
- Work on the sales floor with customers, providing them with options and recommendations while achieving company goals and promoting positive experiences for customers
- Handled a range of retail tasks like heading merchandising efforts, maintaining store cleanliness, managing cash registers.
Sales Associate
Go! Calendars Games And Toys
10.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Vans
11.2021 - 11.2022
- Established a positive rapport with customers by delivering friendly, personalized service.
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
- Managed cash register and POS transactions efficiently, including purchases, refunds, and exchanges.
- Maintained merchandising standards by ensuring shelves were consistently stocked.
- Recognized with several accolades and elevated role as of November 2022.
Part-Time Assistant Manager / Keyholder
FYE
08.2021 - 07.2022
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Led training initiatives, enhancing employee skills and confidence.
- Established open lines of communication with team for feedback and suggestions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Keyholder
Josh's Toys & Games
10.2020 - 08.2021
- Executed store opening and closing procedures by adhering to documented checklist.
- Provided daily feedback to team members to improve individual and store performance
- Oversaw staff performance to fulfill tasks and meet objectives.
- Enhanced customer satisfaction through superior relationship-building.
- Offered exceptional customer service to differentiate and promote company brand
- Operated point-of-sale terminals efficiently while processing transactions quickly
- Upheld store cleanliness to provide a safe shopping atmosphere.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Education
High School Diploma -
Methuen High School
Methuen, Massachusetts06.2020
Skills
- Customer Satisfaction
- Store Appearance
- Brand Awareness
- Sales Expertise
- Store Operations
- Customer Inquiries
- Retail Knowledge
- Revenue Generation
- POS systems operations
Timeline
Floor Supervisor
Vans
06.2024 - Current
Sales Lead
Vans
11.2022 - 06.2024
Sales Associate
Vans
11.2021 - 11.2022
Sales Associate
Go! Calendars Games And Toys
10.2021 - 01.2023
Part-Time Assistant Manager / Keyholder
FYE
08.2021 - 07.2022
Keyholder
Josh's Toys & Games
10.2020 - 08.2021
High School Diploma -
Methuen High School
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