Enrique Mena
Sherman Oaks,CA
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.
Overview
12
12
years of professional experience
Work History
Internet Sales Manager
Mercedes Benz of Beverly Hills
Beverly Hills, CA
10.2017 - 06.2023
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Increased sales and customer satisfaction through personalized servicing
- Responded to internet inquiries and phone calls in timely matter.
- Trained sales staff on company procedures and salesmanship.
- Provided superior and individualized customer service
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Internet Sales Consultant
Mckenna BMW
Norwalk, CA
03.2014 - 10.2017
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed Issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Responded to internet inquiries and phone calls in timely matter.
QA Analyst
Becker Professional Education
Northridge, CA
07.2011 - 08.2014
- Integrated new software with existing systems and third-party APls.
- Debugged problems caused by hardware, operating systems software, application programs and network failures.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Analyzed quality and performance data to support operational decision making.
Education
Associate of Science - Computer Programming
Los Angles Pierce College
Woodland Hills, CA06-2013
High School Diploma -
Calabasas High School
Calabasas, CA06-2009
Skills
- Negotiation
- Appointment Scheduling
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Internet Sales Manager
Mercedes Benz of Beverly Hills
10.2017 - 06.2023
Internet Sales Consultant
Mckenna BMW
03.2014 - 10.2017
QA Analyst
Becker Professional Education
07.2011 - 08.2014
Associate of Science - Computer Programming
Los Angles Pierce College
High School Diploma -
Calabasas High School
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