Stacey Brigham
Star City,AR
Summary
Dynamic Internet Sales Manager with proven success at McLarty Nissan of Benton, enhancing online sales through innovative digital marketing strategies and exceptional customer service. Skilled in CRM implementation and team leadership, I consistently achieved sales goals while fostering strong customer relationships and optimizing inventory management for improved efficiency.
Overview
19
19
years of professional experience
Work History
Internet Sales Manager
McLarty Nissan of Benton
Benton, AR
05.2025 - Current
- Assisted in developing and implementing online sales strategies to enhance customer engagement.
- Supported inventory management by tracking product availability and coordinating updates.
- Collaborated with marketing team to create promotional content for digital platforms.
- Monitored website performance metrics to identify areas for improvement and optimization.
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Kept detailed records of sales and contracts.
- Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
- Implemented CRM tools to better track customer interactions and sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Team Leader Manager
DISH
Tulsa, OK
05.2017 - 04.2025
- Led cross-functional teams to enhance workflow efficiency and productivity.
- Developed training programs to elevate team performance and ensure compliance with company standards.
- Implemented process improvements that streamlined operations and reduced response times.
- Facilitated team meetings to promote collaboration, share updates, and resolve challenges.
- Collaborated with upper management on strategic planning initiatives, aligning departmental goals with organizational objectives.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
BDC Manager
Fowler Toyota
10.2006 - 03.2013
- Assisted in developing and implementing online sales strategies to enhance customer engagement.
- Supported inventory management by tracking product availability and coordinating updates.
- Collaborated with marketing team to create promotional content for digital platforms.
- Monitored website performance metrics to identify areas for improvement and optimization.
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Kept detailed records of sales and contracts.
- Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
- Implemented CRM tools to better track customer interactions and sales opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Collections Manager
The HELPcard
Springdale, AR
01.2013 - 04.2017
- Led collections team to enhance recovery rates through targeted strategies and process improvements.
- Implemented training programs for staff, fostering skill development and increasing overall team efficiency.
- Analyzed account data to identify trends and optimize collection efforts, improving accuracy in reporting.
- Developed and maintained strong relationships with clients to facilitate timely payments and reduce delinquencies.
- Utilized CRM software to track collections progress and generate detailed reports for senior management review.
- Streamlined communication processes between departments, enhancing collaboration on account management initiatives.
- Mentored junior staff in best practices for collections, contributing to enhanced team performance and morale.
- Established key performance metrics to measure success of collections strategies, driving continuous improvement initiatives.
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Established procedures for collection of past due amounts.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Supervised staff of collectors, monitoring phone calls and letters.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Generated and mailed updated statements monthly and processed demand letters.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Conducted investigations of customer accounts and payment histories.
- Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.
- Accessed credit records to evaluate customer credit histories.
- Collaborated with cross-functional teams to address customer disputes and resolve billing issues promptly.
- Led cross-departmental initiatives aimed at minimizing bad debts exposure through early detection of warning signs in customer behavior patterns.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
Finance Manager
Fowler Toyota
12.2011 - 03.2013
- Developed and implemented financial strategies to optimize budget allocation and resource management.
- Analyzed financial reports to identify trends and recommend improvements for cost efficiency.
- Mentored junior finance staff in best practices for financial analysis and reporting techniques.
- Led cross-departmental initiatives to enhance collaboration on financial projects and objectives.
- Conducted risk assessments to ensure compliance with regulatory requirements and mitigate potential issues.
- Managed vendor relationships, negotiating contracts to achieve favorable terms for the organization.
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Negotiated favorable terms with vendors, resulting in significant cost savings for the company.
- Collaborated with cross-functional teams for strategic business planning and growth initiatives.
- Led negotiations for major contracts, achieving favorable terms and significant cost savings.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Supported financial director with special projects and additional job duties.
- Collaborated with executive leadership to align financial goals with overall business strategy.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
No Degree - Bachelors of Science in Nursing (BSN)
Stanford University
Palo Alto, California, CAHigh School Diploma -
Locust Valley High School
Lattingtown, New YorkSkills
Team leadership qualities
Online sales techniques
Appointment scheduling
Digital marketing
Inventory management
Sales strategy development
Staff coaching
Inbound call management
KPI tracking
Market research
Price quoting
Customer education
Negotiation
Cold calling
Lead prospecting
Lead generation
Social media advertising
Inquiry follow-up
High-end automotive sales
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Timeline
Internet Sales Manager
McLarty Nissan of Benton
05.2025 - Current
Team Leader Manager
DISH
05.2017 - 04.2025
Collections Manager
The HELPcard
01.2013 - 04.2017
Finance Manager
Fowler Toyota
12.2011 - 03.2013
BDC Manager
Fowler Toyota
10.2006 - 03.2013
No Degree - Bachelors of Science in Nursing (BSN)
Stanford University
High School Diploma -
Locust Valley High School