Enrique Monroy
The Bronx,NY
Summary
Accomplished General Manager with a proven track record of success in high-volume, upscale dining operations spanning over 20 years. Demonstrates strong leadership skills, effectively managing multi-million-dollar venues to optimize operational efficiency and cultivate high-performing teams. Focused on cost control, staff training, and delivering exceptional guest experiences to drive business growth and profitability. Energetic and adaptable with strong leadership and organizational abilities. Excels in strategic planning and team coordination, understanding the intricacies of business operations and financial management. Committed to fostering a positive workplace culture and dedicated to driving growth and efficiency in all endeavors.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
Dos Caminos Lexington
05.2024 - 01.2025
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Negotiated contracts with suppliers/vendors resulting in cost savings
- Improved employee retention rates through the implementation of employee engagement initiatives
- Implemented customer loyalty programs resulting in increased repeat business
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager (GM)
Dos Caminos Park Ave/ Meatpacking
01.2023 - 06.2024
- Forecast sales, and labor
- Payroll, hourly employee, Hiring FOH and BOH and manager positions
- Budget, check food cost and LBW
- Restaurant RLP
- RM issues and approval
- Leadership main culture and procedures
- Open and close property
- Guest relations and reach out
AGM Assistant General Manager
Dos Caminos Restaurant TSQ
12.2022 - 01.2023
- Role to assist, the GM as well the rest of the team FOH and BOH
- Forecasting and budgets and schedules
- Hired new staff members to the team
- Help with payroll and inventory
- Do Daily operation in FOH lead the team to follow the culture and policy standards
FOH /Beverage manager
Dos Caminos Restaurant TSQ
06.2018 - 01.2021
- FOH Beverage manager dealt with daily operations, followed open and closing procedures as well as safety operations, made sure all our guests are taking care and made sure all Foh and Boh were following our culture and doing the right thing with the operation
- Took over the beverage department two years ago!
- Do a weekly inventory, as well end of month and ordering par levels for our restaurant as well FOH schedules, and keeping our labor and liquor costs on budget
- Now learning the role of a AGM
Bartender/ server
Dos Caminos Park
04.2015 - 01.2018
- Make sure guest meet our expectation
- Sales and up sale
- Mix drink and cocktails for guest
- Close and handling cash FOH
Server/Bartender
Del Frisco's double Eagle steak house
05.2006 - 03.2015
- Make cocktails and Beverages
- Responsible of closing checks
- Take orders of the customer
- Make sure guest meet our expectation
- Sales
- Run Food
- Buss Tables
- Seat guess
- Greeting guess
- Prep Salads and appetizers
- Help employees when they need help
Server/Bartender
Seven Bar& Grill
10.2004 - 01.2006
- Make cocktails and beverage
- Take orders of the guest
- Sales
- Buss Table
- Run Food
- Help front of house (book reservation and greeting guess)
Management/Server
Puttanesca Restaurant
09.2002 - 01.2004
- Company Overview: chelsea tomato Inc
- Organized parties
- Payroll
- Restaurant supplies inventory
- Liquor inventory
- Open /close shift Report
- Staff schedule FOH
- Touch a tables see if everything is ok
- Chelsea tomato Inc
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Management/Bartender
Film Center Café
05.1998 - 09.2002
- Company Overview: chelsea Tomato, Inc
- Chelsea Tomato, Inc
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
High school diploma - High School Program NYSED
MANHATTAN COMPREHENSIVE NIGHT & DAY HIGH SCHOOL
New York, NY02.2005
Skills
- Leadership and team building
- Customer service experience
- Strong multitasking
- Problem resolution
- Corporate communications
- Purchasing strategy
- Team player attitude
- Guest engagement
- Health and safety
- Patience and tolerance
- High volume dining
- Engaging personality
- Training and coaching
- Cleanliness and hygiene
- Inventory management
- Staff development
Accomplishments
- Supervised team of 75 staff members.
Languages
Spanish
Full Professional
Certification
- ServSafe Food Handler's Certification
Timeline
General Manager
Dos Caminos Lexington
05.2024 - 01.2025
General Manager (GM)
Dos Caminos Park Ave/ Meatpacking
01.2023 - 06.2024
AGM Assistant General Manager
Dos Caminos Restaurant TSQ
12.2022 - 01.2023
FOH /Beverage manager
Dos Caminos Restaurant TSQ
06.2018 - 01.2021
Bartender/ server
Dos Caminos Park
04.2015 - 01.2018
Server/Bartender
Del Frisco's double Eagle steak house
05.2006 - 03.2015
Server/Bartender
Seven Bar& Grill
10.2004 - 01.2006
Management/Server
Puttanesca Restaurant
09.2002 - 01.2004
Management/Bartender
Film Center Café
05.1998 - 09.2002
High school diploma - High School Program NYSED
MANHATTAN COMPREHENSIVE NIGHT & DAY HIGH SCHOOL
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