Enrique Nieto
Gaithersburg,MD
Summary
Detail-oriented Dining Room Manager with 7 years of experience. Successful at innovative front of house design and efficient systems of communication. Adept at multitasking and staying productive and professional in high-demand situations.
Overview
34
34
years of professional experience
Work History
Private Events and Dining Manager
Historic Georgetown Club
11.2016 - 12.2023
- Improved customer satisfaction by consistently providing high-quality dining experiences and attentive service.
- Streamlined operations for increased efficiency by implementing new scheduling procedures and staff training protocols.
- Enhanced team morale and performance through regular feedback meetings, recognition of achievements, and professional development opportunities.
- Developed strong relationships with vendors to secure favorable pricing on high-quality products.
- Optimized seating arrangements for maximum capacity utilization during peak hours without compromising guest comfort or service quality.
- Addressed customer complaints promptly with empathy while taking corrective actions when necessary to ensure overall satisfaction levels remain high.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
- Facilitated smooth front-of-house operations by coordinating with kitchen staff to ensure timely food preparation and delivery to guests.
- Maintained an attractive dining area through diligent attention to ambiance, lighting, music selection, and table settings.
Restaurant Manager
McDonald's
06.2008 - 10.2015
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Aircraft Electrician
Peruvian Air Force
01.1990 - 11.2005
- Enhanced aircraft safety by conducting thorough electrical system inspections and maintenance.
- Reduced downtime for aircraft by performing timely repairs and preventive maintenance on electrical systems.
- Improved efficiency of troubleshooting processes by creating detailed documentation and schematics for complex wiring installations.
- Ensured optimal performance of aircraft communication systems with regular testing and maintenance.
Logistics Supervisor
Seman Peru
01.1998 - 04.2005
- Improved supply chain efficiency by implementing process improvements and optimizing warehouse operations.
- Streamlined inventory management through regular audits, reducing excess stock and minimizing losses.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources.
- Managed vendor relationships for cost-effective procurement of goods and services, improving profitability.
- Reduced shipping errors by implementing a robust quality control system for accurate order processing.
Education
Aircraft Electrician Specialist - Aircraft Maintenance
Manuel Polo Jimenez E.S.O.F.A.P
Las Palmas, Surco, Perú12.1993
High School Diploma -
GUE Mariano Melgar
Breña, Lima, Perú12.1989
Skills
- Customer Service Excellence
- Fine Dining Expertise
- Employee Scheduling
- Inventory Management
- Event Planning
- Staff Training
- Wine Knowledge
- Reservation Management
- Restaurant Operations
- Housekeeping
- Customer Service
Accomplishments
Restaurant Manager of the year 2015 (Mcdonald's)
Timeline
Private Events and Dining Manager
Historic Georgetown Club
11.2016 - 12.2023
Restaurant Manager
McDonald's
06.2008 - 10.2015
Logistics Supervisor
Seman Peru
01.1998 - 04.2005
Aircraft Electrician
Peruvian Air Force
01.1990 - 11.2005
Aircraft Electrician Specialist - Aircraft Maintenance
Manuel Polo Jimenez E.S.O.F.A.P
High School Diploma -
GUE Mariano Melgar