Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Enrique Ordonez

Gilbert,AZ

Summary

Since graduating from high school, I have accumulated a wide range of experiences. I have worked in customer service and airline operations, and pursued higher education in Criminal Justice. Additionally, I relocated across the country to attend flight school, where I obtained my Commercial Pilot License. I have been living independently for over two years, and I am now at a point in my life where achieving financial independence is crucial to continuing my career aspirations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Ramp Service Agent

United Airlines
11.2021 - 11.2022
  • My responsibilities included overseeing the seamless operation of aircraft arrivals and departures, which involved tasks such as loading and unloading baggage.
  • I was also responsible for marshalling aircraft to the gate and pushing them out for departure.
  • Additionally, I managed the sorting of checked baggage to ensure it was routed to the correct destination.
  • During my time in the transfer department, I often had less than 10 minutes to ensure timely delivery of bags to their designated connecting flights.
  • I worked at this job part time and averaged 25 hours a week.

Customer Service Associate

Marshalls
09.2016 - 01.2018
  • At Marshalls, I was responsible for processing merchandise sales and handling returns.
  • I consistently communicated with customers to ensure their satisfaction and address any concerns, providing a positive shopping experience.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • I worked at this job part time and averaged 25 hours a week.

Education

Criminal Justice -

Northern Virginia Community College
Annandale, VA
09.2021

Aviation -

CAE Oxford Aviation Academy
Mesa, AZ

Skills

  • Leadership
  • Communication skills
  • Time management
  • Customer service
  • Problem management
  • Arrival/departure procedures
  • Hazardous materials
  • Safety procedures
  • Aviation and transportation
  • Heavy lifting
  • Baggage handling
  • Marshaling aircraft

Certification

  • Associate of Science
  • Private Pilot License
  • Commercial Pilot License
  • Instrument Rating Airplane

Timeline

Ramp Service Agent

United Airlines
11.2021 - 11.2022

Customer Service Associate

Marshalls
09.2016 - 01.2018

Criminal Justice -

Northern Virginia Community College

Aviation -

CAE Oxford Aviation Academy

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