JOHN EDWIN MORTERA
Kailua-Kona,HI
Summary
Business Operations Analyst and USMC veteran skilled in aviation logistics and operations coordination. Proven experience leading teams in high-pressure environments, optimizing processes, and ensuring compliance with safety standards. Seeking remote or hybrid opportunities that leverage strong operational planning and cross-functional collaboration.
Overview
14
14
years of professional experience
Work History
Ramp Service Agent
United Airlines
Kailua-Kona, HI
02.2022 - Current
- Coordinate time-sensitive aircraft turnaround operations for an average of four daily commercial flights in a safety-sensitive aviation environment.
- Supported aircraft load planning, closeout procedures, and pushback operations to facilitate on-time departures.
- Collaborate with cross-functional airport personnel to maintain smooth operational workflow and compliance with airline safety procedures.
- Handled cargo, baggage, and freight logistics, ensuring accuracy and reliability under strict time constraints.
- Support operational coordination and issue resolution in fast-paced airline operations environments.
- Contribute to safe operational practices and adherence to aviation safety standards.
- Acted as IAMAW Ramp Committee Chairperson to facilitate communication between employees and management regarding workforce concerns and scheduling.
General Maintenance Technician
JBT AeroTech
Kailua-Kona, HI
11.2022 - 05.2024
- Performed preventive maintenance and operational inspections on airport ground support equipment and related systems.
- Troubleshot mechanical and electrical issues, minimizing operational downtime and enhancing equipment performance.
- Performed facility upkeep and maintenance tasks in fast-paced airport operations environment, supporting overall operational efficiency.
- Coordinated with operations personnel, ensuring timely equipment availability and contributing to operational reliability.
- Maintained accurate maintenance documentation and supported compliance with workplace safety procedures.
Cook III
Four Seasons Hualālai
Kailua-Kona, HI
09.2021 - 02.2022
- Prepared and organized food production in high-volume luxury hospitality environment, ensuring adherence to quality and sanitation standards.
- Collaborated with kitchen staff to streamline back-of-house operations during peak service periods, enhancing overall workflow.
- Maintained compliance with food safety procedures and operational cleanliness standards.
- Exhibited teamwork, time management, and adaptability in fast-paced service environments, contributing to a cohesive kitchen dynamic.
Line Cook
Foster’s Kitchen
Kailua-Kona, HI
01.2021 - 09.2021
- Prepared menu items in high-volume restaurant environment, ensuring consistency and quality standards.
- Coordinated with kitchen staff to ensure timely food preparation and operational workflow.
- Maintained cleanliness and food safety compliance, promoting organization within kitchen operations.
- Developed multitasking and communication skills in fast-paced customer service environments.
Corporal / Communications Operations Specialist (0621/0622)
United States Marine Corps
10.2012 - 10.2016
- Managed secure communications operations with PRC-117 VHF systems to ensure uninterrupted support for mission-critical operations.
- Oversaw handling and accountability of COMSEC equipment and classified materials while maintaining compliance with operational security procedures.
- Supported operational coordination and ensured equipment accountability, vehicle operations, and communications system readiness during deployment cycles.
- Led and supervised a 12-person team in high-tempo operational environments while ensuring mission readiness and accountability.
- Coordinated training activities and mentored personnel to enhance operational preparedness as Training NCO.
- Contributed to expeditionary and joint operational environments while part of the 31st Marine Expeditionary Unit (MEU).
- Demonstrated leadership, adaptability, and operational discipline in high-pressure situations requiring rapid problem solving and teamwork.
Education
Bachelor of Science - Business
Golden Gate University
San Francisco, CA05-2026
Skills
- Ground Support Operations
- Logistics Operations
- Operations Coordination
- Scheduling Coordination
- Process Optimization
- Operational Procedures
- Safety Protocols
- Microsoft Excel
- Microsoft Teams
- Problem Solving
- Cross-Functional Communication
- Workforce Coordination
- Leadership
- Business Operations
Military Honors
- Good Conduct Medal
- Global War on Terrorism Service Medal (GWOT)
Languages
English
Professional
Tagalog
Professional
Timeline
General Maintenance Technician
JBT AeroTech
11.2022 - 05.2024
Ramp Service Agent
United Airlines
02.2022 - Current
Cook III
Four Seasons Hualālai
09.2021 - 02.2022
Line Cook
Foster’s Kitchen
01.2021 - 09.2021
Corporal / Communications Operations Specialist (0621/0622)
United States Marine Corps
10.2012 - 10.2016
Bachelor of Science - Business
Golden Gate University