Shaban Mayanja
Maricopa
Summary
Results-driven Ramp Service Agent with expertise in ground support operations and safety compliance. Proven ability to streamline aircraft servicing and enhance operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Ramp Service Agent
McGee Air Services
SeaTac, WA
08.2021 - 11.2025
- Managed ramp operations to enhance efficiency in aircraft servicing while upholding safety standards.
- Streamlined coordination of team to optimize operational efficiency and productivity in high-demand situations.
- Developed and implemented training initiatives emphasizing safe equipment operation and alignment with company regulations.
- Analyzed existing baggage handling procedures and introduced improvements to streamline operations and boost efficiency.
- Ground support equipment (GSE) agents are trained to operate complex machinery, including pushback,tugs for moving aircraft, belt loaders, ground power units (GPUs), and de-icing vehicles.
- Air craft marshalling by doing specialized hand signals and wands to guide pilots safely into and out of gate areas, ensuring wing clearance.
- Aircraft servicing responsibilities include replenishing potable water supplies and servicing aircraft lavatory systems.
- Safety inspections agents perform "FOD" walks to clear the ramp and conduct walk-around inspections of aircraft for visible damage or hazards before departure.
- Load planning and inventory I used handheld scanners to track baggage and would assist in calculating weight and balance to ensure the aircraft is safe for flight.
Warehouse Stocker
WFS Worldwide Flight Services
SeaTac, WA
08.2020 - 08.2021
- Operated pallet jacks and dollies to efficiently load and unload goods from trucks and containers.
- Utilized forklifts and balers to facilitate movement of outgoing shipments, ensuring timely delivery to loading area.
- Executed removal of cardboard, plastic ties, and other debris from unboxing area to maintain cleanliness and hazard-free.
- Maintained clear and clean aisles during restocking to enhance safety and accessibility.
- Boosted productivity with effective communication between team members and proper delegation of tasks.
Valet
SP Plus Parking
Seattle, WA
11.2016 - 06.2020
- Managed vehicle parking operations, ensuring efficient flow and customer satisfaction.
- Maintained secure parking environment, ensuring safety of all vehicles in care.
- Managed vehicle keys and parking spots, reducing wait times for guests.
- Managed cash transactions, ensuring accurate change and balanced cash drawer.
- Maintained detailed records of all vehicles parked and retrieved, ensuring accuracy and accountability.
- Inspected vehicles to verify condition ahead of customer returns.
- Issued and collected claim tickets and processed valet parking fees.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Answered guest's questions about property amenities and services.
- Removed safety hazards, soiled items, and trash from customer areas to maintain cleanliness.
- Coordinated with security team to report and prevent any suspicious activity around parked vehicles.
- Collaborated with hotel staff to address any guest concerns or special requests regarding their vehicles or belongings.
- Enhanced team productivity by sharing best practices and tips with new valets.
- Upheld company's high standards of professionalism and hospitality in all guest interactions.
Amazon Delivery Driver
Delivery Force
Renton, WA
06.2019 - 12.2019
- Delivered packages to customer doorsteps and business offices.
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated delivery vehicle safely, adhering to traffic regulations and company policies.
- Planned optimal routes using GPS technology to minimize delivery time and fuel costs.
- Communicated effectively with dispatch regarding delivery status and potential delays.
- Monitored vehicle performance, reporting maintenance needs to ensure reliability and safety.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Fish Processor
Icicle Seafoods
Seattle, WA
06.2012 - 09.2012
- Operated processing equipment to prepare seafood products for distribution.
- Monitored product quality during processing to ensure compliance with industry standards.
- Adapted quickly to various roles within the processing facility based on staffing needs or changes in production demands.
- Developed strong knife skills, enabling faster completion of intricate cuts without sacrificing precision or accuracy.
- Sustained a high level of focus during extended work shifts, ensuring consistent quality and productivity throughout the day.
- Cleaned, scraped, trimmed and filleted various seafood products.
- Maintained a clean and sanitary work environment, adhering to strict food safety guidelines.
Education
High School Diploma -
Kent Ridge High School
Kent, WA06-2012
Skills
- Aircraft guidance
- Efficient handling of ground support equipment
- Familiarity with TSA compliance standards
- Proficient in luggage processing
- First aid certification
- Incident documentation
- Client support
- Ground support operations
- Aircraft tug operation expertise
- Material handling expertise
- Strategic team guidance
- Compliance with safety regulations
Accomplishments
- Career Mastery: Becoming highly skilled expert in a chosen profession.
- Financial independence: Managing personal finances, building savings and ensuring stable income.
- Mentorship: Sharing skills and teaching others.
- Building stable relationships: Establishing a committed, healthy, partnership.
- Achieved Arizona unarmed guard card by completing course with accuracy and efficiency.
- Achieved Arizona Armed guard card by completing course with accuracy and efficiency.
- Achieved concealed carry certification by completing course with accuracy and efficiency.
- Achieved pepper spray certification by completing course with accuracy and efficiency.
Certification
- Unarmed Guard Card, Arrowhead Security - March, 2026.
- Concealed Carry Permit, Arrowhead Security - May, 2026.
- Pepper Spray Certification, Arrowhead Security - April, 2026.
- Armed Guard Card, Arrowhead Security, May-June, 2026 (In- process).
- First Aid, CPR, AED Certification, Arrowhead Security, May,2026. (In-process).
Languages
English
Native or Bilingual
Swahili
Elementary
Ugandan
Native or Bilingual
Timeline
Lead Ramp Service Agent
McGee Air Services
08.2021 - 11.2025
Warehouse Stocker
WFS Worldwide Flight Services
08.2020 - 08.2021
Amazon Delivery Driver
Delivery Force
06.2019 - 12.2019
Valet
SP Plus Parking
11.2016 - 06.2020
Fish Processor
Icicle Seafoods
06.2012 - 09.2012
High School Diploma -
Kent Ridge High School