Enrique Osuna Montes

Conducted inspections verifying regulatory compliance in pest management businesses, enhancing industry accountability.

• Reviewing Records: Auditing critical commercial records, including pesticide application logs, chemical inventory sheets, disposal records, and consumer contracts.
• Evaluating Label Compliance: Ensuring that pest control businesses use, mix, store, and dispose of registered pesticides strictly according to product label instructions.

Investigating Consumer Complaints: Responding to and investigating public complaints regarding improper pesticide applications, property damage, or billing disputes within the OPM’s jurisdiction.

• Conducted investigations into consumer complaints regarding pesticide misuse.
• Targeting Unlicensed Activity: Conducting targeted investigations into illegal, unlicensed individuals or operations performing structural pest control services in Arizona.
• Collected evidence of violations through detailed documentation, field photographs, and witness interviews to support enforcement actions.: Documenting violations, taking field photographs, collecting physical or chemical samples, and interviewing witnesses and technicians.
• Reporting Findings: Writing comprehensive, legally binding investigative reports and making recommendations for administrative actions, fines, or license suspensions.

Verified credentials for pest control technicians to ensure compliance with industry standards.

Provided guidance to industry professionals on evolving regulations, fostering compliance and promoting best practices.

• Guided industry professionals on changing rules in the Arizona Administrative Code.
• Promoting Safe Practices: Educating business owners on workplace safety measures, environmental buffer zones, and proper human/wildlife protection protocol.

Coordinated daily service routes for residential and commercial properties, ensuring timely and efficient operations.

• Handled complex cases that regular technicians cannot resolve, acting as the primary on-site problem solver.
• Resolved complex pest control issues as the primary on-site problem solver.
• Conducted inspections to detect infestations, entry points, and structural damage.

Mentored junior technicians in pest identification, safe chemical application, and effective customer service practices.

• Applied pesticides according to environmental and safety guidelines to ensure compliance.
• Performed quality control checks to verify adherence to safety protocols and company standards.
• Managed inventory of tools, safety gear, and chemical supplies efficiently.
• Developed treatment plans utilizing mechanical traps, baits, and Eco-friendly pesticides.

Performed administrative tasks related to compliance with regulations.

• Ensure regulatory compliance with local, state, and federal pesticide and safety laws.

• Managed pest control operations for insect and rodent infestations, ensuring effective treatment and customer satisfaction
• Engaged with residential and commercial customers to assess pest issues and deliver tailored solutions
• Communicated effectively with customers and technicians to coordinate service schedules and address concerns
• Handling and mixing pesticides
• Completing and submitting service orders cleanly and timely
• Submitting service orders from the work field
• Safely driving and maintaining company vehicle
• Driving and maintaining a take home company vehicle

• Managed pest control operations for insects and rodents in residential and commercial settings, ensuring effective treatment and customer satisfaction.
• Communicated with customers and technicians to coordinate pest control services and address concerns, enhancing service delivery.
• Handling and mixing pesticides
• Working with residential and commercial customers
• Submitting service orders from the work field
• Safely driving and maintaining company vehicle

• Assuming responsibility for the store operation and effectively leading during assigned shifts in the assistant manager's and store manager's absence
• Supported assistant manager and store manager by supervising AutoZoners by assigning tasks and coaching during shifts, ensuring operational efficiency.
• Training and developing Store AutoZoners during assigned shifts
• Motivated Store AutoZoners during shifts to deliver exceptional customer service and enhance customer satisfaction.
• Communicating AutoZoner issues and concerns to the assistant store manager and/or store manager in a timely and confidential manner
• Provided performance feedback to assistant store manager regarding AutoZoners; assisted in preparing corrective action reviews while delivering exceptional customer service by resolving inquiries and issues.
• Addressing customer concerns and resolving them with a goal of turning a complaint into a compliment
• Assisting customers in finding parts and products using the electronic or paper catalogs