Enrique Sanchez
San Marcos,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
Work History
Order Fulfillment Associate
Target
Vista, CA
11.2019 - 01.2024
- Processed incoming orders in a timely manner according to company standards.
- Packaged items for shipping following established procedures.
- Organized warehouse shelves and bins in an orderly fashion.
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
- Processed daily orders through multi-carrier manifest system.
- Pulled and packed products from shelves based on customer orders.
Cashier
Wingstop
San Marcos, CA
11.2020 - 02.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Ride Operator
Legoland California
Carlsbad, CA
03.2021 - 10.2021
- Ensured safety of guests by enforcing ride and park policies.
- Provided customer service to guests in a friendly manner.
- Monitored guest behaviour while riding attractions.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Conducted emergency procedures when necessary in accordance with safety protocols.
- Verified rider height requirements for each attraction prior to boarding.
- Greeted customers upon arrival at the entrance gates.
- Communicated effectively with other departments regarding performance issues.
- Inspected ride vehicles and equipment before opening it to the public.
- Performed regular tests on rides and documented results accurately.
Fulfillment Expert
Target
Encinitas, CA
11.2021 - 04.2022
- Resolved complex customer issues related to order status or shipment tracking information.
- Accepted, processed and quickly filled orders.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Filled orders according to defined standards using standard picking system.
- Verified items correctly matched to sales check for packing and shipment.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Profesional Youth Developer
Boys and Girls Club
San Marcos, CA
05.2022 - Current
- Developed and implemented strategies to engage youth in positive activities.
- Organized and facilitated workshops for youth on topics such as leadership, self-esteem, and conflict resolution.
- Planned, coordinated, and supervised recreational activities for youth.
- Provided guidance to youth in areas such as educational development, career exploration, and personal growth.
- Provided support to families of participating youth through counseling sessions and referrals to other resources.
- Created monthly newsletters for distribution among local schools about upcoming events for youth.
- Collaborated with community organizations to develop programs that benefit local youths.
Education
High School Diploma -
San Marcos High School
San Marcos, CA06-2021
Skills
- Warehouse Operations
- Stock control
- Shipping procedures
- Packing expertise
- Customer Service
- Shipment Preparation
- Physical Stamina
- Friendly and Courteous
- Excellent Communication
Languages
English
Professional
Spanish
Professional
Timeline
Profesional Youth Developer
Boys and Girls Club
05.2022 - Current
Fulfillment Expert
Target
11.2021 - 04.2022
Ride Operator
Legoland California
03.2021 - 10.2021
Cashier
Wingstop
11.2020 - 02.2021
Order Fulfillment Associate
Target
11.2019 - 01.2024
High School Diploma -
San Marcos High School