Ensuida Xhokola
Telecommunication Enginner
Tirane
Summary
A recent graduate with a Bachelor's degree in Telecommunication Engineering, seeking an entry-level position to apply my technical skills and problem-solving abilities. With prior experience in customer care and data entry, I aim to contribute effectively in a dynamic environment while growing professionally.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative & Data Entry
Foodini
06.2022 - 12.2022
- Provided prompt and courteous customer support via phone, email, and chat, assisting users with orders, deliveries, and app navigation
- Entered and maintained accurate customer data and order information in the system
- Resolved customer issues and complaints effectively, ensuring a positive user experience
- Collaborated with the operations team to optimize delivery logistics and resolve any issues in real-time
- Assisted in testing new app features and updates, providing feedback for improvements
- Maintained confidentiality of customer information and adhered to data protection policies
Customer Care/Cashier
Easy Pay
6 2019 - 12.2019
- Provided excellent customer service to clients addressing inquiries, resolving issues, and ensuring customer satisfaction
- Handled cash transactions accurately and efficiently
- Educated customers on various financial services offered by Easy Pay
- Maintained a clean and organized work environment
- Collaborated with team members to achieve daily operational goals and targets
- Uphold company policies and procedures while adhering to regulatory guidelines
Education
High school diploma - Information and Communication Technology
Kamez professional high school
09.2017 - 06.2021
Bachelor - Telecommunication Engineering
Canadian Insitute of Technology
10.2021 - 01.2024
Master of Science - Network And Cyber Security
CIT (Canadian Insitute of Technology)
04.2001 -
Skills
- System Administration (Windows Server, WAN/LAN)
- Network Operations and Security
- Technical Support and Troubleshooting
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Leadership and Communication
- Adaptability and Problem-Solving
- Decision-Making and Dependability
Personal Information
Date of Birth: 11/23/01
Languages
English
Advanced
C1
Spanish
Elementary
A2
Timeline
Customer Service Representative & Data Entry
Foodini
06.2022 - 12.2022
Bachelor - Telecommunication Engineering
Canadian Insitute of Technology
10.2021 - 01.2024
High school diploma - Information and Communication Technology
Kamez professional high school
09.2017 - 06.2021
Master of Science - Network And Cyber Security
CIT (Canadian Insitute of Technology)
04.2001 -
Customer Care/Cashier
Easy Pay
6 2019 - 12.2019
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