Entisar Mohammednur
Silver Spring,MD
Summary
Organized front desk and guest services professional with a history of supporting reception, hospitality, and event operations. Handles check-in, scheduling, calls, payments, and records with accuracy while working closely with teams to keep service flowing smoothly and guests satisfied.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Event Staff / Guest Services
Various Catering Companies & Temporary Staffing Agencies
DMV Area
04.2026 - Current
- Welcomed guests and provided professional assistance at corporate events, private functions, weddings, and special occasions to enhance guest experience.
- Responded to guest questions and requests courteously to ensure satisfaction and address needs.
- Assisted with guest seating and coordinated event organization to facilitate smooth operations.
- Coordinated with event managers and staff to facilitate efficient operations.
- Ensured a professional appearance and created a welcoming atmosphere for guests.
Lead Server | Opening Team Member
The Mather
Tysons, VA
02.2024 - 04.2026
- Built positive relationships with residents and guests through personalized service and professional communication.
- Addressed resident and visitor questions, requests, and concerns to enhance overall satisfaction.
- Collaborated with management and departments to streamline daily operations and improve service delivery.
- Trained and mentored new employees on customer service and company procedures to foster a knowledgeable team.
- Processed payments accurately and maintained transaction records.
- Handled resident concerns with professionalism to ensure satisfaction. and maintained positive relationships.
- Supported opening and closing procedures and maintained organized service areas.
Customer Service Associate / Server
Madigan's Waterfront
Woodbridge, VA
04.2023 - 12.2024
- Welcomed guests, ensuring a positive first impression through attentive customer service.
- Responded promptly to customer inquiries and requests, enhancing overall customer satisfaction.
- Resolved customer concerns with professionalism, contributing to a supportive service environment.
- Maintained organized and welcoming customer service areas.
- Communicated effectively with management and team members.
Cashier / Customer Service Associate
Classic Bakery
Vienna, VA
10.2023 - 03.2024
- Welcomed customers, offering friendly assistance to enhance shopping experience.
- Operated POS systems and processed cash, credit, and mobile payments.
- Maintained accurate cash drawers and transaction records.
- Responded to inquiries and resolved customer concerns, ensuring satisfaction and loyalty.
- Assisted with daily operations, maintaining an organized environment to facilitate customer interactions.
Marketing & Administrative Assistant
Green Star Miller
Baltimore, MD
11.2020 - 12.2021
- Created marketing materials and managed customer correspondence to enhance engagement.
- Maintained professional client relationships through communication and follow-up.
- Responded to customer inquiries and provided product information.
- Coordinated invoicing and payment tracking, maintaining accurate business records.
- Supported daily administrative and business operations to ensure smooth workflow.
Hotel Front Desk Associate
Lodge Atlanta
Atlanta, GA
10.2018 - 05.2019
- Welcomed guests as first point of contact, ensuring a professional and friendly atmosphere.
- Managed guest check-in and check-out procedures.
- Processed reservations, payments, and guest transactions accurately.
- Responded to guest inquiries and managed incoming calls, enhancing overall guest satisfaction.
- Assisted guests with requests and resolved concerns professionally.
- Coordinated with housekeeping and maintenance teams to promptly address and resolve guest needs.
- Maintained accurate guest records and supported daily front desk operations.
Receptionist / Administrative Assistant
Emmad Chiropractic
Norcross, GA
10.2017 - 05.2019
- Welcomed patients and visitors and maintained a friendly, professional reception area.
- Coordinated front desk operations and optimized appointment scheduling to improve patient experience.
- Streamlined scheduling processes to enhance patient flow and reduce wait times.
- Answered incoming calls and assisted with appointment requests and general inquiries.
- Assisted patients with questions and provided professional customer service.
- Coordinated administrative duties to support efficient daily operations.
- Streamlined scheduling processes to enhance patient flow and reduce wait times. and patient flow.
Customer Service Associate
Olive Garden
Duluth, GA
02.2016 - 05.2017
- Welcomed guests and addressed inquiries to ensure positive experiences.
- Delivered professional customer service to enhance guest satisfaction in fast-paced hospitality environment.
- Organized and maintained customer service areas to create inviting atmosphere.
- Communicated with team members to support efficient daily operations.
Receptionist / Marketing & Sales Assistant
A. Benjamin & Co. Jewelry
Houston, TX
09.2012 - 10.2015
- Welcomed clients and provided professional customer service.
- Responded to customer inquiries and maintained positive client relationships.
- Managed reception duties and streamlined daily administrative operations.
- Assisted with invoicing, payment processing, and recordkeeping.
- Coordinated marketing activities and enhanced customer communications.
- Organized and categorized inventory for efficient storage, ensuring professional showroom presentation.
Education
Associate of Science - Computer Science and Technology
HiLCoE School of Computer Science & Technology
Addis Ababa, EthiopiaAssociate of Arts - Social Science
Houston Community College
Houston, TXSkills
- Event Coordination
- Visitor & Guest Check-In
- Customer relations
- Front Desk & Reception Operations
- Transaction handling & Cash Handling
- Front Desk & POS Systems
- Telephone and Email Communication
- Scheduling
- Calendar Coordination
- Data management & Recordkeeping
- Electronic Recordkeeping
- Event Planning Tools
- Professional Communication
- Multitasking & Time Management
- Organization & Attention to Detail
- Team Collaboration
- Office Coordination
- Verbal and written communication
- Interpersonal and problem-solving
- Conflict resolution
- Independent collaboration
- Administrative Support
- Computer and Office Equipment
- Organizational skills
- Multitasking and prioritization
- Confidential Record Management
- Confidential information management
- Independent collaboration
Personal Information
Title: RECEPTIONIST | FRONT DESK ASSOCIATE | ADMINISTRATIVE SUPPORT
Certification
- Lobster Ink Hospitality & Culinary Training – Levels 1, 2 & 4
- TIPS Certification – Responsible Alcohol Service
- Food Safety & Sanitation Training
- ANAB-Accredited Food Allergy Training
Timeline
Event Staff / Guest Services
Various Catering Companies & Temporary Staffing Agencies
04.2026 - Current
Lead Server | Opening Team Member
The Mather
02.2024 - 04.2026
Cashier / Customer Service Associate
Classic Bakery
10.2023 - 03.2024
Customer Service Associate / Server
Madigan's Waterfront
04.2023 - 12.2024
Marketing & Administrative Assistant
Green Star Miller
11.2020 - 12.2021
Hotel Front Desk Associate
Lodge Atlanta
10.2018 - 05.2019
Receptionist / Administrative Assistant
Emmad Chiropractic
10.2017 - 05.2019
Customer Service Associate
Olive Garden
02.2016 - 05.2017
Receptionist / Marketing & Sales Assistant
A. Benjamin & Co. Jewelry
09.2012 - 10.2015
Associate of Science - Computer Science and Technology
HiLCoE School of Computer Science & Technology
Associate of Arts - Social Science
Houston Community College