Enyonnica Owens
Memphis,TN
Summary
Customer Service Representative with 4+ years of experience supporting customers through inbound and outbound calls in high-volume environments. Proven ability to manage accounts, process payments, resolve billing and service issues, and document interactions accurately using CRM systems. Strong background in compliance-driven roles, meeting performance metrics, and delivering professional, remote-ready customer support with a focus on customer satisfaction and first-call resolution.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Lend Nation
Southaven, MS
09.2025 - Current
- Handle inbound and outbound calls to assist customers with loan inquiries, payments, and account issues
- Process payments, payment arrangements, and account updates accurately
- Explain loan terms, policies, and procedures clearly to customers
- Maintain detailed and accurate documentation in CRM systems
- Meet daily call volume, quality assurance, and compliance metrics
Receiving Clerk
Hyve Solutions
Olive Branch, MS
06.2024 - 09.2025
- Processed incoming shipments, ensuring accurate documentation and compliance with company standards.
- Conducted quality checks on received goods to maintain inventory integrity and minimize discrepancies.
- Coordinated with vendors to resolve shipping issues, enhancing communication and operational efficiency.
- Utilized inventory management systems to track stock levels and streamline receiving operations.
Cashier
Taco Bell
Southaven, MS
04.2024 - 06.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper reconciliation at shift end.
- Assisted customers with menu selection, enhancing overall dining experience.
- Trained new cashiers on operational procedures and customer service standards.
Customer Service Representative
Express Scripts
Remote
02.2022 - 04.2024
- Resolved customer inquiries through various communication channels, ensuring timely and effective solutions.
- Trained and mentored new staff on customer service protocols and best practices.
- Developed and implemented process improvements to enhance customer satisfaction ratings.
- Managed escalated issues by coordinating with cross-functional teams for effective resolutions.
Material Handler
Amazon
Memphis, TN
01.2020 - 02.2022
- Operated material handling equipment to ensure efficient movement of goods within warehouse.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Trained new team members on safety protocols and operational procedures for material handling.
- Implemented streamlined workflows, enhancing productivity and minimizing downtime during shifts.
Education
High School Diploma -
Horn Lake High School
Horn Lake05-2018
Skills
- Customer Service, Inbound Calls, Outbound Calls, Call Center Operations, Account Management, Payment Processing, Billing Inquiries, Conflict Resolution, CRM Systems, Data Entry, Compliance, Time Management, Remote Work, Multitasking
Timeline
Customer Service Representative
Lend Nation
09.2025 - Current
Receiving Clerk
Hyve Solutions
06.2024 - 09.2025
Cashier
Taco Bell
04.2024 - 06.2024
Customer Service Representative
Express Scripts
02.2022 - 04.2024
Material Handler
Amazon
01.2020 - 02.2022
High School Diploma -
Horn Lake High School