Enzo Rivadeneira
Boston,MA
Summary
Logical professional with many years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
Overview
3
3
years of professional experience
Work History
Technical Operations
Jetblue
Boston, MA
05.2024 - Current
- Certified in repairing aircraft brakes and performing minor repairs in overhead bins
- Inspected and replaced parts as part of routine maintenance checks
- Marshaled aircraft and charged planes via Ground Power Units (GPUs)
- Assisted with package handling and deliveries during downtime
- Continuously learning new skills through regular training sessions every other month
- Certified in repairing aircraft brakes and performing minor repairs in overhead bins
- Inspected and replaced parts as part of routine maintenance checks
- Marshaled aircraft and charged planes via Ground Power Units (GPUs)
- Assisted with package handling and deliveries during downtime
- Continuously learning new skills through regular training sessions every other month
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Interpreted and explained work procedures and policies to brief staff.
- Maintained accurate records of customer interactions for future reference.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Bjs Technician
Bjs Wholesales Club
Boston, MA
01.2022 - 02.2023
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Kept records of parts and equipment used in projects to update inventory.
- Coordinated customer service initiatives to ensure consistent delivery of excellent customer service.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Provided customer service to ensure guest satisfaction.
- Assisted in troubleshooting escalated customer service issues.
- Monitored customer service requests and responded accordingly.
Education
Licensed Pilot -
Chi Aerospace
12.2024
High School Diploma -
Methuen High School
Methuen, MA01.2023
Skills
- Dining customer service
- Attentive customer service
- Fast food customer service
- Customer service delivery
- Communication
- Customer service
- Teamwork and collaboration
- Excellent communication
- Problem resolution
- Leadership
- Collaboration
- Time management
- Basic math
- Organizational skills
- Public speaking
- Written communication
- Problem-solving
- Team building
Timeline
Technical Operations
Jetblue
05.2024 - Current
Bjs Technician
Bjs Wholesales Club
01.2022 - 02.2023
Licensed Pilot -
Chi Aerospace
High School Diploma -
Methuen High School