Epaminondas Raissis

Oversee daily operations of repair shop for a total of 36 Volkswagen technicians and 6 Volvo technicians.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of communication and repairs, complicated issues and difficult customers.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Submitted reports to senior management to aid in business decision-making and planning.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints through communication with the team and proper training.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
• Controlled costs by effectively negotiating with vendors, on budget per time frame.
• Developed performance and loyalty incentives programs to reward top performers.
• Scheduled factory training for technicians. Made sure all technicians are current with self study programs according to the factory training requirements.
• Able to work under extreme pressure on deadlines and come up with last minute solutions to meet the deadline.

• Managed materials inside shop and at job locations.
• Oversaw maintenance and repair of shop equipment.
• Verified safe and proper operation of wide range of power tools, equipment and instruments.
• Directed daily operations of team of 8 technicians and shop professionals.
• Trained and coached employees to improve performance and skills.
• Primarily Audi shop Forman but also performed some Porsche maintenance and installed accessories.

• Managed materials inside shop and at job locations.
• Oversaw maintenance and repair of shop equipment.
• Verified safe and proper operation of wide range of power tools, equipment and instruments.
• Directed daily operations of team of 8 technicians and shop professionals.
• Started as an Audi technician. Dealer had Porsche, Audi, Saab, and Jeep. I attended training for all car lines and became shop foreman within two years.
• Performed some maintenance on Porsche vehicles.

• Completed full vehicle inspections to check for leaks, damage or other issues of concern.
• Replaced damaged, missing or defective parts with new and refurbished components.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.

• Tuned automotive systems and components to optimize functionality and prolong life of each piece.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
• Changed, rotated and balanced tires on different types of vehicles.
• Completed full vehicle inspections to check for leaks, damage or other issues of concern.

• Directed daily operations to ensure efficient service and customer satisfaction.
• Managed inventory levels, optimizing stock availability and reducing excess inventory.
• Trained and mentored staff, fostering a team-oriented environment focused on excellence.
• Implemented process improvements that enhanced workflow efficiency and reduced service times.
• Developed and maintained relationships with customers to promote loyalty and repeat business.
• Analyzed sales trends to adjust inventory strategies and meet market demands effectively.
• Collaborated with upper management to align operational goals with broader company objectives.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.