Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ephraim Kimbrough

Bridgeton,MO

Summary

I am very focused on delivering quality services to any job that I may encounter. I believe that having a strong work ethic will always be the back bone of endurance when faced with difficulties or challenges. While being employed for the past thirteen years with AT&T, my history of working effectively with cable, internet, and tv, has made me a competent telecommunications technician. I am motivated to learn, grow, and excel with/within AT&T. Communication is the key to staying connected, and I believe that as a telecommunications technician that I am able to contribute and communicate all my skills and knowledge to team success.

Overview

14
14
years of professional experience

Work History

Customer Service Technician

AT&T
Bridgeton, MO
04.2015 - Current
  • Delivered prompt service to prioritize customer needs.
  • Completed new connects, reconnects, and service changes for residential and commercial customers.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Worked with customers to understand needs and provide excellent service.

Premises Technician

AT&T
St Louis, MO
08.2009 - 04.2015
  • Analyzed generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Educated customers on how to use Uverse service.
  • Installed and repaired Uverse services.

Cable Splicer

AT&T
St Louis, MO
10.2007 - 12.2008
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Education

No Degree - Business Administration

Florissant Valley Community College
3400 Pershall Rd, St. Louis, MO 63135

High School Diploma -

Berkeley High School
8710 Walter
05.1994

Mechanic Drafting Certificate -

North County Technical School
1700 Derhake Rd. Florissant, MO. 63033
05.1994

Skills

  • Creative Problem Solving
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Creative thinking
  • Attention to Detail

Timeline

Customer Service Technician

AT&T
04.2015 - Current

Premises Technician

AT&T
08.2009 - 04.2015

Cable Splicer

AT&T
10.2007 - 12.2008

No Degree - Business Administration

Florissant Valley Community College

High School Diploma -

Berkeley High School

Mechanic Drafting Certificate -

North County Technical School
Ephraim Kimbrough