Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Drawing
Timeline
Ephrem Betru

Ephrem Betru

Silver Spring,Maryland

Summary

Productive worker with expertise in online business management and marketing, possessing a superior customer service mindset. 1-2 years of experience and discipline in the world of business and customer satisfaction, by going from a waiter to a self-employed entrepreneur in both the Amazon and Real Estate worlds.

Overview

2
2
years of professional experience

Work History

Amazon FBA Seller

Self Employed Web
03.2023 - Current
  • Conducted retail arbitrage to build inventory for resale via online platforms.
  • Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
  • Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
  • Resolve customer disputes courteously to enhance customer satisfaction.

Server

Erickson's Living, RIDERWOOD VILLAGE
10.2021 - 07.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Met with managers and the general manager about their duties to further my knowledge on business management.

Education

BBA - Business Management

Howard University, Washington, DC
05.2026
  • Relevant Coursework: Business Management major
  • Received HU Founders scholarship [Tuition fully covered]
  • Honor Roll [All four years of high school]
  • Graduated from James Hubert Blake High School with a 3.8 GPA
  • 7 AP courses throughout high school
  • Extracurricular Activities: Helped run the school store from 2018-2020 at The Barrie School

Skills

  • Financial Tracking
  • Sales Promotion
  • Customer Loyalty/Service
  • Product Sourcing
  • Merchandise Promotion
  • Business Operations
  • Strategic Vision
  • Working with Vendors

Accomplishments

  • Two successful businesses: Amazon store and an overage recovery business [Niche in Real Estate]
  • Developed great relationships at my serving job and are still close with some past workers and managers.

Drawing

I have loved drawing since I was young and it has helped me gain a great advantage in my personal marketing as I can draw my own flyers which I then actualize digitally.

Timeline

Amazon FBA Seller - Self Employed Web
03.2023 - Current
Server - Erickson's Living, RIDERWOOD VILLAGE
10.2021 - 07.2022
Howard University - BBA, Business Management

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Ephrem Betru