Ephrem Fisaha
New York,USA
Summary
Dynamic professional with extensive experience at Google and EPIC, excelling in client management and recruitment. Proven track record in contract negotiation and cross-functional collaboration, driving successful onboarding and adoption. Skilled in ATS and workflow validation, I deliver impactful solutions that enhance operational efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
GoLive Consultant
EPIC
01.2025 - Current
- Delivered clinical and technical support for Epic training and go live activities across multiple states, ensuring adherence to contract stipulations and facilitating successful implementation.
- Staffed command center, providing timely remote assistance to clinicians during go live, ensuring smooth operational transitions.
- Supported physicians, nurses, and clinical end users with orders, templates, macros, preference lists, and clinical documentation, enhancing user experience and workflow.
- Provided individualized support to physicians and nursing staff in both inpatient units and outpatient surgery settings.
- Partner with clinical and technical teams to identify, document, and escalate system defects during TDR testing
- Validate Epic workflows and system readiness across multiple TDR events prior to go live
Account Manager
Nuvem
02.2023 - 01.2025
- Managed a portfolio of mid-market and enterprise clients as primary contact and trusted advisor
- Owned renewals and upsells; negotiated contracts and pricing to maximize retention and expansion
- Facilitated client onboarding, implementation, and adoption by coordinating CS, product, engineering, and support to meet project timelines
- Conducted business reviews to translate client needs into actionable product feedback and prioritized roadmap initiatives
- Monitored account health and usage metrics; produced reports for stakeholders
- Resolved escalations and ensured timely issue resolution while traveling to client sites for direct engagement.
- Tools & skills: Salesforce, HubSpot, Zendesk, Excel (pivot tables), Google Workspace
Senior Recruiter
Google
San Francisco, CA
04.2022 - 02.2023
- Monitored ATS activity to ensure timely hiring and enhance candidate experience
- Developed and executed recruitment strategies to meet domestic and international staffing targets
- Partnered with hiring managers and HR business partners to define talent needs, screening criteria, and interview plans
- Coordinated candidate process from application to offer acceptance, optimizing scheduling and communication
- Ensured regulatory compliance and mitigated hiring risks through HR collaboration
- Tools & skills: Greenhouse/ATS, LinkedIn Recruiter, sourcing, interview coordination, international hiring processes
Senior Procurement Specialist
JW Non Profit
Tuxedo Park, NY
03.2015 - 04.2022
- Collaborated with stakeholders to align hiring and resourcing strategies with organizational goals
- Maintained outreach databases and sourcing pipelines for IT and other roles, utilizing job boards, career fairs, and web tools to enhance candidate sourcing
- Screened resumes, conducted pre-screen interviews and preliminary technical assessments
- Met with candidates via phone, video, and in-person to assess qualifications and cultural fit
- Partnered with HR to develop and update policies promoting corporate accountability and workplace health
- Conducted structured interviews to ensure alignment between clients and candidates
Education
Associate's Degree -
Shoreline Community College
Shoreline, WASkills
- EMR implementation support
- Client onboarding strategies
- Onboarding and renewals
- Account and client management
- Contract negotiation
- Project coordination
- Cross-functional collaboration
- Stakeholder management
- User training techniques
- Salesforce knowledge base
- HubSpot CRM experience
- LinkedIn Recruiter capabilities
- ATS proficiency (Greenhouse)
- Workflow validation
- Workflow validation processes
Websites
Timeline
GoLive Consultant
EPIC
01.2025 - Current
Account Manager
Nuvem
02.2023 - 01.2025
Senior Recruiter
Google
04.2022 - 02.2023
Senior Procurement Specialist
JW Non Profit
03.2015 - 04.2022
Associate's Degree -
Shoreline Community College