Rosy Wanderley
Wellstar Health Systems
Hickory,North Carolina
2
Languages
13
years of professional experience
Epic Credentialed Trainer (Tech Trainer) delivers Epic module training for new hires and clinical staff across Cadence, ClinDoc, Ambulatory, Grand Central, HOD, PB/SBO, Compass Rose, and Healthy Planet. Builds and verifies lesson plans, tip sheets, and course rosters in Workday LMS, while resolving ServiceNow tickets and granting Epic access across end-user security workflows. Supports go-live readiness by validating training content and keeping end users aligned to daily system use.
Work History
Epic Golive At the Elbow Support
4 Years 9 Months- Provided nationwide on-site Go-Live support and At-the-Elbow (ATE) training across 15+ major medical facilities, mentoring clinical and administrative staff on optimal daily Epic workflows.
- Delivered targeted 1-on-1 and group education for physicians and providers on encounter documentation, in-basket management, order sets, and preference list optimization.
- Supported inpatient clinicians and nurses with complex Epic modules—including ClinDoc, CPOE, and Ambulatory—focusing on admissions, discharges, medication reconciliation, Flowsheets, and MAR.
- Acted as primary liaison between end-users and the Command Center, accelerating issue resolution by triaging technical tickets and system feedback during critical Go-Live windows.
- Empowered multidisciplinary care teams to master advanced navigation tools, including Work List Managers, smart tools, and order tracking systems, ensuring compliance with facility standards.
- Self employed
- UPMC Pinnacle Health - Lancaster - Pennsylvania - April 2018 – May 2018
- Northwestern Hospital - Chicago – Illinois - January 2018 – February 2018
- Arkansas Children’s Hospital - Little Rock - Arkansas - October 2018 – November 2018
- UMass - Health Alliance Hospital - Worcester – MA - September 2017 – October 2017
- South Shore Hospital - Boston – MA - June 2017 – July 2017
- Mercy Health System – Canton – OH - April 2017 – May 2017
- Scripps Health System – San Diego – CA - March 2017 – April 2017
- Prime Health System – Philadelphia – PA - February 2017 – March 2017
- Integris Health System – Oklahoma City – OK - October 2016 – November 2016
- Boise Medical Center – Boise -ID - September 2016 – October 2016
- Hartford Hospital – Hartford – CT - August 2016 – September 2016
- Deaconess Health System – Vincennes – IN - June 2016 – July 2016
- Greenville Health Systems – Greenville – SC - February 2016 – March 2016
- Meriter Health Systems – Madison – WI - September 2016
- Lehigh Health Systems – Allentown – PA - August 2015
- Greenville Health Systems – Greenville - July 2015 – August 2015
- Memorial Health Systems – Savannah – GA - May 2015 – June 2015
Epic Credentialed Trainer (Tech Trainer)
6 Years 10 Months- Provided Epic training to new hired employees.
- Check Lesson Plans and tipsheets for accuracy
- Provided Epic Cadence, Grand Central, HOD, Compass Rose, Healthy Planet, ClinDoc, Ambulatory, PB AND SBO training to new employees.
- Check and test Lesson Plans for accuracy
- Build and check tip sheets
- Workday Learning and Attendance Management System, classes and courses creation, enrollments, and rosters
- Resolved Service Now tickets
- Epic Access: Grant Epic access to End Users making sure all required Epic tasks were addressed (All Epic Modules)
- Full time
EPIC Cadence and HOD Credentialed Trainer
- Provided Epic Cadence, Grand Central, HOD, Compass Rose, Healthy Planet, ClinDoc, Ambulatory, PB AND SBO training to new employees.
- Check Lesson Plans and tipsheets for accuracy Provided Epic Cadence, Grand Central, HOD, Compass Rose, Healthy Planet, ClinDoc, Ambulatory, PB AND SBO training to new employees.
- Check and test Lesson Plans for accuracy
- Build and check tip sheets
- Wellstar Health, GA - Contractor
EPIC Credentialed Trainer Desktop Support
6 Months- Provided end users first line support to resolve problems impacting their daily work. Modules: ClinDoc, Ambulatory, CPOE, Cadence, Grand Central, HIM, PB, HB etc...
- Triaged more complex problems to appropriate analysts.
- UConn, Hartford, CT - Contractor
Epic ClinDoc Credentialed Trainer
3 Months- Provided training and golive support to End Users, including nurses, doctors, secretaries and office staff.
- Supported the whole implementation.
- Was invited to go back for a new implementation in Hanover, September 2018 but I was on a project at UConn.
- Pinnacle Health, York, Carlisle, PA - Contractor
EPIC Orders/CPOE/ClinDoc Credentialed Trainer
7 Months- Supported the full implementation
- Trained and taught Physicians, Providers, Nurses, other end users, and offered elbow support
- Managed and developed curriculum and collaborated on planning, designing, building, validating, and testing the "Go Live" phases of the EMR implementation
- Worked closely with end users to identify business needs; also collaborated with reporting team to identify data elements in design and build to help them draft user reports
- Promoted end user acceptance of new processes, procedures, and automation of clinical practices
- Attended regular meetings to discuss project issues, changes, communications, and updates
- Created documentation for end user training purposes
- Managed and monitored end user feedback such as enhancements requests and escalation of issues
- Maintained two-way communication and regarding training issues.
- Valley Health Systems - Contractor
Education
Associate’s degree - General Studies with Emphasis in Education
- Magma Cum Laude
- GPA: 3.65
Skills
Microsoft Office
Word
Excel
Teams
Snagit
Epic training delivery
Lesson plan development
Tip sheet development
End user support
Training coordination
Epic access management
Workday Learning administration
ServiceNow ticket resolution
Application support
Learning management systems
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
EPIC Cadence and HOD Credentialed Trainer
Ettain Group
05.2028 - 09.2019Read More
Epic Credentialed Trainer (Tech Trainer)
Wellstar Health Systems
09.2019 - 07.2026Read More
EPIC Credentialed Trainer Desktop Support
Tek Systems
08.2018 - 02.2019Read More
Epic ClinDoc Credentialed Trainer
MedMatica Consulting
02.2018 - 05.2018Read More
Epic Golive At the Elbow Support
08.2014 - 05.2019Read More
EPIC Orders/CPOE/ClinDoc Credentialed Trainer
HCTec Partners
01.2014 - 08.2014Read More
Lord Fairfax Community College
Associate’s degree from General Studies with Emphasis in Education
Read More