Epifania Serrano
Wesley Chapel,USA
Summary
Highly motivated professional with extensive experience and a proven track record of success. Demonstrated ability to adapt and build valuable professional relationships. Quick learner and effective team player with strong problem-solving and project management skills. Ready to leverage expertise to drive positive impact in a new role.
Overview
6
6
years of professional experience
Work History
Office Assistant
Havertys Furniture
Wesley Chapel, FL
06.2024 - Current
- Welcomed and supported customers according to identified needs, guaranteeing efficient service delivery.
- Managed incoming calls in a professional manner, connecting callers with appropriate personnel.
- Maintained orderly filing systems for both physical and digital documents.
- Executed administrative tasks such as copying, scanning, filing paperwork, and ordering supplies.
- Conducted data entry tasks accurately across multiple computer platforms.
- Processed all incoming and outgoing mail and packages, ensuring proper handling.
- Enhanced office communication with internal teams and external partners.
- Professionally addressed customer complaints in line with established policies.
- Facilitated credit card, cash, and check payments, guaranteeing accuracy of all transactions.
Truck Driver
Ramos Transport LLC
Tampa, FL
06.2019 - 05.2024
- Drive commercial truck for efficient transportation of goods and materials across various locations.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Maintained accurate records of deliveries and pick-ups, including paperwork and log books.
Education
CDL with Class A, ALL Endorsements -
Tampa Truck Driving School
Tampa, FL11.2017
Skills
- Strong communication and customer service skills
- Fast-paced environment adaptability
- Data entry
- Office administration
- Time management
- Problem solving
- Payment processing
- Call handling
- Relationship building
- Typing speed and efficiency (70 WPM)
Languages
Spanish
Professional
References
References available upon request.
Timeline
Office Assistant
Havertys Furniture
06.2024 - Current
Truck Driver
Ramos Transport LLC
06.2019 - 05.2024
CDL with Class A, ALL Endorsements -
Tampa Truck Driving School