Epmore Munashe Chihota
Mount Pleasant,MI
Summary
Dynamic Assistant Manager with expertise in operational supervision, staff training, and customer satisfaction. Proven ability to resolve conflicts and enhance team performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Chicken Spot
Harare, Harare
12.2023 - 11.2024
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained new staff on procedures and customer service standards.
- Assisted in scheduling shifts to maintain optimal staffing levels.
- Resolved customer inquiries and complaints effectively and promptly.
- Collaborated with management to develop promotional strategies for menu items.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
Monitoring and Evaluation Officer
Citizens watch
Harare, Harare
02.2020 - 11.2023
- Developed monitoring frameworks to evaluate program effectiveness and impact.
- Analyzed data from surveys and reports to inform decision-making processes.
- Conducted training sessions for staff on data collection and reporting techniques.
- Maintained accurate records of program activities and evaluation outcomes.
- Analyzed survey results using statistical software packages such as SPSS or STATA.
- Analyzed and reported statistics to support budget development and program evaluation.
Education
MBA - Business Data Analytics
Central Michigan University
Mount Pleasant, MI12-2026
Bachelor of Arts - Development Studies 2.1
Midlands State University
Zimbabwe12-2019
Skills
- Data analysis
- Monitoring frameworks
- Customer service
- Staff training
- Program evaluation
- Statistical software
languages
- English
- shona
- swahili
References
- Mr Tawanda jeche chicken spot Manager ,tawajeche@gmail.com, +254 715 808 841
- Mrs Progress Phiri Citizens health watch director,progieph@gmail.com
Timeline
Assistant Manager
Chicken Spot
12.2023 - 11.2024
Monitoring and Evaluation Officer
Citizens watch
02.2020 - 11.2023
MBA - Business Data Analytics
Central Michigan University
Bachelor of Arts - Development Studies 2.1
Midlands State University