Equan Keith
Staten Island
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Con Edison, Inc
New York
05.2025 - 11.2025
- Resolved customer inquiries through effective communication and active listening techniques.
- Documented service requests using CRM software to ensure accurate tracking and follow-up.
- Assisted customers in understanding billing statements, fostering clarity and satisfaction.
- Collaborated with crossfunctional teams to escalate complex issues for timely resolution.
Train Cleaner
MTA
Manhattan
08.2023 - 02.2025
- Assisted customers by providing friendly and efficient service at all times.
- Completed routine maintenance and repair tasks as needed, cleaned trains such as mop, sweep and sanitize trains.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Environmental Services Housekeeper
Northwell Health Staten Island University Hospital
Staten Island
02.2019 - 08.2023
- Followed safety protocols for handling hazardous materials such as biohazardous waste.
- Demonstrated proper knowledge and utilization of cleaning supplies, chemicals, and equipment.
- Sanitized and cleaned assigned areas using proper infection control procedures.
- Maintained cleanliness and hygiene standards in patient rooms and common areas.
- Operated industrial cleaning equipment safely and efficiently to ensure optimal sanitation.
- Trained new team members on proper cleaning techniques and safety protocols.
Sales Associate
Home Depot
Staten Island
05.2008 - 10.2019
- Assisted customers by providing friendly and efficient service at all times.
- Completed routine maintenance and repair tasks as needed.
Education
High School Diploma -
Eli Whitney Technical High School
Hamden, Connecticut, USA 09.2001 - 06.2005
Skills
- Active listening
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Microsoft Outlook
- Call center operations
- Customer satisfaction measurement
- Microsoft PowerPoint
- Cleaning and maintenance
Timeline
Customer Service Representative
Con Edison, Inc
05.2025 - 11.2025
Train Cleaner
MTA
08.2023 - 02.2025
Environmental Services Housekeeper
Northwell Health Staten Island University Hospital
02.2019 - 08.2023
Sales Associate
Home Depot
05.2008 - 10.2019
High School Diploma -
Eli Whitney Technical High School
09.2001 - 06.2005