Erain Johnson
Atlanta,Georgia
Summary
Detail‑oriented Administrative Professional with a strong track record of supporting daily operations, improving workflow efficiency, and delivering exceptional customer service. Skilled in managing schedules, coordinating communications, organizing documents, and maintaining accurate records. Known for strong problem‑solving abilities, clear communication, and a proactive approach to anticipating organizational needs. Adept at working in fast‑paced environments, supporting cross‑functional teams, and ensuring smooth office operations with professionalism and discretion.
Overview
8
8
years of professional experience
Work History
Juvenile Detention Officer/ Intake Specialist
Department of Juvenile Justice
Tampa, FL
12.2024 - 12.2025
- Maintained accurate and confidential case files, intake forms, and legal documentation.
- Ensured all intake procedures complied with agency policies and state regulations.
- Coordinated communication between youth, families, law enforcement, and court officials.
- Monitored deadlines and ensured that the required paperwork was completed and submitted on time.
Fraud Specialist
USAA
Tampa, FL
12.2021 - 04.2023
- Maintained detailed case files, investigation notes, and supporting documentation.
- Reviewed, verified, and processed customer account data to identify discrepancies.
- Coordinated with internal departments such as compliance, customer service, and risk management.
- Generated reports on case outcomes, trends, and risk indicators for management review.
HR Training Specialist
Tri-County Human Services Inc.
Lakeland, FL
05.2019 - 05.2021
- Designed, delivered, and evaluated employee training programs to support skill development and organizational goals.Coordinate Corporate Orientation
- Served as HR contact for employees, addressing questions regarding policies, benefits, and procedures.
- Managed new‑hire onboarding, ensuring completion of required documentation and smooth integration into the organization.
- Maintained accurate employee records, personnel files, and HR databases in compliance with company policies and regulations.
Property Manager
WNY Holdings, LLC
Panama City, FL
09.2017 - 10.2018
- Prepared reports, notices, correspondence, and property‑related documentation.
- Managed calendars for recurring property tasks, deadlines, and compliance requirements.
- Oversaw daily office operations, including answering calls, responding to emails, and managing front‑office interactions.
- Processed rent payments, generated invoices, and tracked account balances.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UTSkills
- Evidence organization
- Team collaboration
- Leadership skills
- Report writing
- Creative thinking
- Problem-solving strategies
- Research capabilities
- Data analysis
- Public speaking proficiency
- Organizational skills
- Documentation management
- HRIS management
- Training development
- Human relations
- Time management
- Customer service
Timeline
Juvenile Detention Officer/ Intake Specialist
Department of Juvenile Justice
12.2024 - 12.2025
Fraud Specialist
USAA
12.2021 - 04.2023
HR Training Specialist
Tri-County Human Services Inc.
05.2019 - 05.2021
Property Manager
WNY Holdings, LLC
09.2017 - 10.2018
Bachelor of Science - Healthcare Administration
Western Governors University