Eraj Ahmadi
Albany,NY
Summary
Accomplished General Manager at Big Apple Pizzeria, adept in driving operational excellence and customer loyalty through effective leadership and negotiation skills. Fluent in Persian, I excel in team collaboration and emergency response, significantly enhancing business growth and operational strategies. Demonstrated success in fostering customer and employee relationships, with a keen focus on achieving strategic goals.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
07.2023 - Current
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
General Manager
Big Apple Pizzeria
10.2022 - 09.2024
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Manager
Big Apple Pizzeria
09.2021 - 10.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Pizza Delivery Driver
Pizza Bella
03.2020 - 09.2021
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Sales Associate
Greek Food Restaurant
10.2019 - 03.2020
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Luke Pizzeria
06.2019 - 09.2019
- Engaged with customers to build rapport and loyalty.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
Sales Associate
Pizza Bella
06.2018 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Summer Intern
The State University of New York (SUNY)
06.2017 - 07.2017
- Produced [Software] spreadsheets and updates with latest information.
- Analyzed problems and worked with teams to develop solutions.
- Explored new technologies and approaches to streamline processes.
Education
Associate of Science - Engineering Science
Hudson Valley Community College
Troy, NY05-2025
High School Diploma -
Albany High School
Albany, NY07-2021
Skills
- Customer Service
- Emergency Response
- Fluent in persian
- Negotiation
- Time Management
- Team player
Languages
Persian
Native or Bilingual
Urdu
Limited Working
English
Native or Bilingual
Software
C
Microsoft word
Microsoft excel
Timeline
Security Officer
Allied Universal Security Services
07.2023 - Current
General Manager
Big Apple Pizzeria
10.2022 - 09.2024
Assistant Manager
Big Apple Pizzeria
09.2021 - 10.2022
Pizza Delivery Driver
Pizza Bella
03.2020 - 09.2021
Sales Associate
Greek Food Restaurant
10.2019 - 03.2020
Sales Associate
Luke Pizzeria
06.2019 - 09.2019
Sales Associate
Pizza Bella
06.2018 - 09.2018
Summer Intern
The State University of New York (SUNY)
06.2017 - 07.2017
Associate of Science - Engineering Science
Hudson Valley Community College
High School Diploma -
Albany High School
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