Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eranda Jackson

Rosenberg,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

JPMorgan Chase
02.2017 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Server

Chili's Restaurant
09.2013 - 02.2017
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Coursework - Medical Laboratory Technology

San Jacinto College District
Pasadena, TX

Skills

  • Customer Consulting
  • Sales Quota Achievement
  • Cultural Awareness
  • Staff Training
  • Critical Thinking

Timeline

Customer Service Representative

JPMorgan Chase
02.2017 - Current

Customer Service Server

Chili's Restaurant
09.2013 - 02.2017

Coursework - Medical Laboratory Technology

San Jacinto College District

Similar Profiles

CREATE PROFILE
Eranda Jackson