Erandy Quinonez Galvan
Glendale,AZ
Summary
Customer Service Specialist with strong communication skills and multitasking expertise to resolve client needs on schedule. Provides accurate, confidential handling of office administration and financial documentation. Applies practical maintenance knowledge to support service quality and clean facilities.
Overview
20
20
years of professional experience
Work History
Day Porter Supv-Phx Police Headquarters&Crime Lab
Velociti
Phoenix, Arizona
03.2025 - 08.2025
- Report any damages found during routine inspections immediately as well as biohazard clean ups.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Maintained inventory of necessary cleaning supplies,monitored supply closets and restocked paper goods, soap, disinfectants.
- Sweep, mop, vacuum carpets and rugs,dust,clean restrooms, lobbies, hallways, stairwells,windows, elevators, walkways; empty trash receptacles,
Housekeeper
Karina's Professional Cleaning
Phoenix, AZ
08.2023 - 06.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces cleaned kitchens and fridges.
- Cleaned and sanitized bathrooms, including toilets, tubs, showers and sinks.
- Changed linens and made beds with careful attention to room presentation.
Office Administrator
Aquarium Pool and Plastering LLC
Phoenix, AZ
05.2010 - 04.2018
- Answered incoming calls in professional manner for work scheduling.
- Resolved customer complaints or answered customers questions.
- Reviewed employee time sheets for accuracy to process payroll.
- Tracked supply orders for pool and plastering materials.
- Assisted with budget preparation providing data entry support into financial tracking system.
- Prepared invoices,estimates purchase orders, and payment records.
- Coordinated travel arrangements for employees when working out of town.
Office Administrator
Abels's Remodeling LLC
Phoenix, Arizona
08.2005 - 10.2009
- Managed office duties, ordered material for jobs, organized workspaces, answered emails, and made phone calls.
- Responded promptly to customer inquiries via email or phone in a timely manner.
- Prepared documents such as estimates,invoices,spreadsheets, expense reports and other materials using Microsoft Office.
- Assisted with scheduling estimate appointments for clients.
Education
GED -
Maricopa Community Colleges, Rio Salado Community College
Phoenix05-2014
Skills
- Multitasking Abilities
- Bilingual English/Spanish
- Exceptional time management
- Strong work ethic
- Focused and detail-oriented
- Flexibility
- Supply stocking and organization
- Cleaning Expertise
- Customer service-focused
- Excellent oral and written communication
- Ensuring customer satisfaction
- Clean driving record
- Teamwork and discretion
References
Claudia Lopez 602-810-9426
Sonia Sandoval 480-819-9751
Timeline
Day Porter Supv-Phx Police Headquarters&Crime Lab
Velociti
03.2025 - 08.2025
Housekeeper
Karina's Professional Cleaning
08.2023 - 06.2024
Office Administrator
Aquarium Pool and Plastering LLC
05.2010 - 04.2018
Office Administrator
Abels's Remodeling LLC
08.2005 - 10.2009
GED -
Maricopa Community Colleges, Rio Salado Community College