Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Erasmo Esteves

Livingston

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.


Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Agent

Texas Alcoholic Beverage Commission
10.2013 - 04.2025
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Maintained law and order by enforcing local, state, and federal laws.
  • Worked undercover to expose locations contributing to human trafficking.
  • Taught several law enforcement classes to several different agencies.

Sergeant First Class, Military Police

National Guard
06.2002 - 09.2015
  • Assisted in the development of improved standard operating procedures for Military Police operations through regular review of current practices.
  • Actively participated in ongoing professional development opportunities to stay current on best practices within the field of law enforcement.
  • Enhanced security by conducting thorough patrols and inspections of military facilities.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Collaborated with intelligence personnel to analyze potential threats, informing strategic decision-making processes.
  • Maintained 100% accountability of assigned equipment worth more than $2.3 million.
  • Supervised numerous military members

Police Officer

Nacogdoches Police Department
05.2004 - 10.2013
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.

Education

Bachelor of Arts - Criminal Justice

Ashford University
San Diego, CA
10-2015

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Relationship building
  • Organizational skills
  • Goal-oriented mindset
  • Flexible schedule
  • Client interviews
  • Adaptability and flexibility

Accomplishments

  • Operations Sergeant
  • Customs Program Manager
  • Detainee Operations Program Manager
  • Information Management Officer
  • Corrections Assistance Transitions Team Liaison
  • Coordinated Personal Security Details and Logistics
  • Trained 200 soldiers to be Customs Border Clearance Agents

Certification

  • ALERRT Training
  • Firearms Instructor
  • Physical Readiness Coordinator
  • Physical Security


Languages

Spanish
Professional Working
English
Full Professional

Timeline

Agent

Texas Alcoholic Beverage Commission
10.2013 - 04.2025

Police Officer

Nacogdoches Police Department
05.2004 - 10.2013

Sergeant First Class, Military Police

National Guard
06.2002 - 09.2015

Bachelor of Arts - Criminal Justice

Ashford University

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Erasmo Esteves