Ercan Kizmaz
Austin,TX
Summary
Since I was 14 years old, I have worked in many different hotels and restaurants both as a trainee and as a skilled worker. I am a dedicated, organized and methodical worker. I have good interpersonal skills, I am an excellent team player and I am very willing to learn and develop new skills. I am reliable and trustworthy and often seek new responsibilities in various areas of work. I have an active and dynamic approach to work and getting things done. I am determined and persevering. I seize and develop opportunities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Banquet Server
Fairmont Hotel
04.2024 - Current
- Answered questions regarding menu items and assisted guests in making selections.
- Carried trays of food items from kitchen to dining areas.
- Cleared away used plates and utensils following end of meal service.
- Replenished buffet lines with fresh foods as needed.
- Served beverages and appetizers to guests in an efficient manner.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Communicated with chefs regarding any special requests from guests.
- Set up stations for serving meals according to established guidelines.
- Ensured that all dishes were served at the correct temperature.
- Replenished beverages throughout meal service as needed.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
Driver
Uber Drivers
02.2021 - 01.2024
- Communicated with passengers and transported them to and from their desired destinations, ensuring the great customer experience
- Maintained vehicle clean and in excellent condition, provided all-time excellent customer service, and resolved any customer problematic issues
- Loaded and unloaded vehicles, identified and took the shortest and fastest root, and demonstrated the ability to remain calm in stressful situations
- Followed navigational directions from GPS, calculated the right fare, and executed multiple administrative tasks as required
- Achieved and maintained a perfect 5-star Uber rider rating
Banquet Server
Toftrees Golf Resort
02.2020 - 02.2021
Receptionist/Front Desk
Lalila Blue Suites
04.2019 - 01.2020
- Managed check-ins, check-outs, and room arrangements for up to 30 daily guests
- Resolved guest issues, answered reception phones, and adapted to flexible working shifts
Cook/Prep Cook
Indiana Beach Amusement Park
05.2018 - 09.2018
- Specialized in grilled foods and Mexican cuisine, managed breakfast and dinner services, and organized kitchen tasks
- Work And Travel Program
Banquet Server
Smartline Sunpark Aramis Hotel
04.2017 - 02.2018
- Served food, beverages, and desserts at tables, serving lines, and specialty stations, driving efficiency and guest satisfaction by carrying up to four dinner plates simultaneously
- Set up, maintained, and broke down banquet areas and serving lines, adhering to event guidelines, including contracts, room layouts, table numbers, inventory sheets, and checklists
Banquet Server
Club Paradiso Hotel
04.2014 - 04.2017
- Set tables, buffets, bars in assigned area correctly
- Monitor tables, buffets and keep them clean and stocked
- Assist other members of the banquet team to deliver a phenomenal event that exceeds the guest's expectations
- Be an ambassador of the hotel by maintaining a neat and professional appearance and anticipate guest needs and offer exemplary hospitality
- Always exhibit professionalism and friendliness
- Perform all cleaning, opening, closing duties and other duties as assigned
Education
BA - Tourism & Hotel Management
Mugla University
06.2019
Vocational Tourism High School -
Gazipasa High school
06.2013
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
Certification
- Texas Food Handler Certificate
- TABC Certificate
Timeline
Banquet Server
Fairmont Hotel
04.2024 - Current
Driver
Uber Drivers
02.2021 - 01.2024
Banquet Server
Toftrees Golf Resort
02.2020 - 02.2021
Receptionist/Front Desk
Lalila Blue Suites
04.2019 - 01.2020
Cook/Prep Cook
Indiana Beach Amusement Park
05.2018 - 09.2018
Banquet Server
Smartline Sunpark Aramis Hotel
04.2017 - 02.2018
Banquet Server
Club Paradiso Hotel
04.2014 - 04.2017
Vocational Tourism High School -
Gazipasa High school
BA - Tourism & Hotel Management
Mugla University
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