Erek Colon
Davenport,FL
Summary
Achieved high cleanliness standards and delivered exceptional service, leading to positive customer experiences. Received recognition for reliability and for implementing process improvements that significantly increased operational efficiency.
Overview
4
4
years of professional experience
Work History
Epcot Custodial
The Walt Disney Company
Orlando, FL
09.2025 - 05.2026
- Maintained cleanliness and sanitation across high-traffic park areas to support a welcoming environment for thousands of daily guests.
- Performed routine and deep-clean procedures, operated custodial equipment, and followed chemical safety protocols.
- Conducted regular inspections and reported hazards to leadership, contributing to a safer guest experience.
- Assisted guests with directions and concerns, escalating issues appropriately to preserve guest satisfaction.
- Collaborated with operations teams during events to manage crowd flow and enable rapid service recovery after peak periods.
Disney College Program Intern
The Walt Disney Company
Orlando, FL
05.2025 - 05.2026
- Completed the Disney College Program, gaining hands-on experience in guest service, safety, and operations within a large-scale theme park environment.
- Participated in professional development and training workshops focused on leadership, communication, and safety compliance.
- Worked cross-functionally with diverse teams to support daily operations and special events, demonstrating adaptability and teamwork.
- Consistently applied Disney service standards to enhance guest experiences and uphold brand expectations.
Typhoon Lagoon Slide Operations
The Walt Disney Company
Orlando, FL
05.2025 - 08.2025
- Operated high-capacity water slide safely for 100+ guests daily, enforcing rider requirements and ensuring clear communication of safety instructions.
- Performed pre- and post-shift safety inspections and routine equipment checks to maintain operational readiness and comply with park safety standards.
- Coordinated with lifeguards and ride attendants to manage guest flow, reducing wait times and maintaining a positive guest experience during peak hours.
- Responded quickly to incidents and assisted in first-aid procedures when necessary, following company emergency protocols.
- Contributed to team training by sharing best practices for guest interaction and safety procedures, improving overall shift efficiency.
Theatre Team Member
Cinemark
Boca Raton
03.2022 - 05.2025
- Delivered exceptional guest service in a high-volume cinema environment by efficiently processing ticketing and managing entry flow during peak periods.
- Streamlined theater turnaround by implementing a standardized cleaning and sanitation checklist, improving readiness between showings.
- Resolved customer inquiries and complaints through calm, solution-focused communication, preserving positive guest experiences.
- Simultaneously managed concessions, food running, and lobby maintenance while prioritizing safety and service speed to meet operational demands.
- Onboarded and mentored new team members, reinforcing procedures and improving team reliability and consistency.
Education
Bachelor of Fine Arts - Theatre
Florida Atlantic University
Boca Raton, FL04.2026
Associate of Arts - Dramatic Arts/Theatre
Palm Beach State College
Lake Worth, FL12.2021
Skills
Achieved improved team performance through effective communication and collaboration
Enhanced project outcomes by promoting adaptability and creative problem-solving
Cultivated an energetic work environment that encouraged learning and growth
Timeline
Epcot Custodial
The Walt Disney Company
09.2025 - 05.2026
Disney College Program Intern
The Walt Disney Company
05.2025 - 05.2026
Typhoon Lagoon Slide Operations
The Walt Disney Company
05.2025 - 08.2025
Theatre Team Member
Cinemark
03.2022 - 05.2025
Bachelor of Fine Arts - Theatre
Florida Atlantic University
Associate of Arts - Dramatic Arts/Theatre
Palm Beach State College