EREN COOPER
Houston,TX
Summary
Detail-oriented professional with 16+ years of experience in customer service, claims processing, and document management. Proven track record of handling complex customer cases, maintaining regulatory compliance, and negotiating successful resolutions. Skilled in conducting thorough investigations, analyzing documentation, and providing exceptional customer service in high-stakes situations.
Overview
7
7
years of professional experience
Work History
Customer Care GBD Medicare Specialist
ELEVANCE HEALTH
08.2023 - Current
- Handle complex healthcare claims and coverage disputes, demonstrating strong analytical and problem-solving abilities
- Navigate sensitive customer situations with empathy while maintaining compliance with healthcare regulations
- Analyze medical documentation and policy terms to make informed coverage decisions
- Collaborate with internal departments to resolve escalated cases and ensure customer satisfaction
Customer Service Representative
BIG DADDY'S RENTAL CARS
10.2022 - Current
- Handle customer disputes and claims related to vehicle damages and service issues
- Conduct thorough investigations to determine liability and appropriate resolution
- Document all customer interactions and maintain detailed case records
- Negotiate settlements and resolutions while maintaining positive customer relationships
Quality Assurance Specialist
VROOM
08.2021 - 10.2022
- Evaluated and approved 150+ document submissions weekly, maintaining 100% accuracy in compliance reviews
- Conducted detailed investigations of documentation discrepancies and resolved complex compliance issues
- Developed expertise in regulatory requirements and documentation standards
- Collaborated with cross-functional teams to improve quality assurance processes
Title and Registration Specialist I
CARVANA
03.2018 - 07.2021
- Managed complex documentation processes while ensuring compliance with state-specific regulations
- Investigated and resolved title and registration disputes, demonstrating strong analytical abilities
- Maintained detailed records and documentation for audit purposes
- Coordinated with multiple stakeholders to expedite claim resolution
Education
Bachelor's Degree - Communications
Lee University
Skills
- Claims Processing & Documentation
- Regulatory Compliance
- Investigation & Analysis
- Customer Service Excellence
- Multi-platform Documentation Systems
- Risk Assessment
- Conflict Resolution
- Salesforce
- ZenDesk
- Microsoft Office Suite
- Conflict resolution techniques
Timeline
Customer Care GBD Medicare Specialist
ELEVANCE HEALTH
08.2023 - Current
Customer Service Representative
BIG DADDY'S RENTAL CARS
10.2022 - Current
Quality Assurance Specialist
VROOM
08.2021 - 10.2022
Title and Registration Specialist I
CARVANA
03.2018 - 07.2021
Bachelor's Degree - Communications
Lee University