Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erena Yohannes

San Diego,CA

Summary

Having excellent work ethic and positive demeanor is very important. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles. I am a dedicated and efficient receptionist with experience in managing front-office duties and providing exceptional service to clients. I've also received training in the medroom, where I've gained hands-on experience in supporting medical professionals and ensuring smooth operations. My passion for helping others has always driven me, and I am currently working towards becoming a Registered Nurse (RN) after completing my studies. I’m committed to expanding my skills and making a positive impact on the healthcare field.

Overview

4
4
years of professional experience

Work History

Assisted Living Receptionist

Stellar Care
San Diego
05.2021 - Current
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Scheduled and confirmed appointments.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Greeted visitors and provided them with assistance.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Provided medical technology information by answering questions and requests.

Med Tech Training

Stellar care
San Diego
06.2024 - 07.2025
  • Helped distribute medications
  • Checked vital signs
  • Assisted with COVID testing
  • Trained in Med Room.

Education

High School Diploma -

San Diego Mesa College
San Diego, CA

Skills

  • Effective communication
  • Organizational skills
  • Front desk operations
  • Teamwork and collaboration
  • Stress management
  • Flexibility
  • Multi-tasking
  • Multi-line phone systems
  • Professionalism
  • Customer complaint resolution
  • Detail-oriented
  • Schedule management
  • Self motivation
  • Relationship building
  • Medical terminology
  • Patient care
  • Appointment scheduling
  • Time management
  • Attention to detail
  • Multitasking capacity
  • Issue handling
  • File organization
  • Problem-solving skills
  • Dependability

Timeline

Med Tech Training

Stellar care
06.2024 - 07.2025

Assisted Living Receptionist

Stellar Care
05.2021 - Current

High School Diploma -

San Diego Mesa College
Erena Yohannes