Erendira Maguellal
CSR
North Chicago,IL
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Need A Broker
09.2018 - Current
- Answer constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding operations, procedures and company services.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Update and maintain information in customer's file.
- Direct incoming calls to internal personnel and departments, routing to best-qualified departments.
- Educated customers about billing , payment processing and support policies and procedures.
- Process policy payments.
- Print/email policy documents.
- Scan & save signed documents.
- Notarize documents
- Checked documents and identifying credentials for all parties.
- Translate documents.
- Interacted with customers by phone, email or in-person to provide information.
- Developed correspondence letters, memos and emails.
Assembler
Abbott Laboratories
11.2020 - 04.2021
- Assembled components with minimal supervision, exceeding expected project milestones
- Conducted quality assurance inspections on finished components and identified issues.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Obtained appropriate tooling and fixtures for each assembly job.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
Deli Associate
Northfield
05.2016 - 09.2018
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Opened new inventory and rotated stock by dates to maintain freshness
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Listened carefully to customer instructions and prepared orders according to those preferences
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
- Worked at fast paste environment.
Education
High School Diploma -
North Chicago High School
05.2014
Skills
- Efficient and Detail-Oriented
- Answering Emails
- Microsoft PowerPoint
- Skilled in Microsoft Office
- Billing Adjustments
- Fast learner
- Bilingual
- Microsoft Word
- Microsoft Excel
- Customer Service
- High-Volume Environments
Certification
- CNP - Certified Notary Public
Timeline
Assembler
Abbott Laboratories
11.2020 - 04.2021
Customer Service Representative
Need A Broker
09.2018 - Current
Deli Associate
Northfield
05.2016 - 09.2018
High School Diploma -
North Chicago High School
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