Erendira Maguellal
North Chicago,IL
Summary
Willing to take on additional responsibilities and challenges effectively as a team member, strong attention to detail, customer service and listening skills; highly motivated, creative and flexible Self-motivated team member, employee with the ability to meet, exceed, achieve deadlines and goals.
Overview
8
8
years of professional experience
Work History
SR. VIDEO TELLER
CONSUMERS CREDIT UNION
LAKE FOREST, IL
05.2023 - 07.2024
- Verified customer identity by asking security questions prior to approving any transactions.
- Operated equipment and machinery according to safety guidelines.
- Reported suspicious activity or potential fraud cases according to established protocols.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted in training new employees on proper use of Video Teller equipment.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Processed deposits, withdrawals, transfers, loan payments and other financial transactions using a computerized system.
- Participated in weekly team meetings to discuss performance results, process improvements.
- Performed special services for customers, ordering bank cards and checks.
- Greeted customers upon entry into the branch lobby and directed them to appropriate personnel for assistance as needed.
- Performed daily balancing of cash drawer at start of shift according to established procedures.
- Assisted customers in understanding the features and benefits of various bank products and services.
- Completed open and closing procedures.
CUSTOMER SERVICE REPRESENTATIVE
NEED A BROKER COMPANY
Waukegan , IL
09.2018 - 05.2023
- Answer constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding operations, procedures and company services.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish speaking customers.
- Update and maintain information in customer's file.
- Direct Incoming calls to internal personnel and departments, routing to best qualified departments.
- Educated customers about billing, payment processing and support policies and procedures
- process policy payments
- Print/email policy documents.
- Scan and save signed documents.
- Notarize documents
- Checked documents and identifying credentials for all parties.
- Translate documents
- Call customers for friendly reminders for Due payments or cancelled policies.
ASSEMBLER
ABBOTT LABORATORIES
Gurnee, IL
11.2020 - 04.2021
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
- Assembled components
- Sealed, packed, labeled, and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Conducted quality assurance inspections on finished components and identified issues.
- Completed durable assemblies and subassemblies with hand and power tools
- Followed outlined specifications to implement assembly plans
- Organized work area and ensured cleanliness at all times.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
DELI ASSOCIATE
MARIANO'S FRESH MARKET
Northfield, IL
05.2016 - 09.2018
- Documented and entered special orders for event catering and party trays.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Operated slicers, scales, wrappers, and other equipment to prepare food items for sale.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Rotated product on shelves to ensure freshness and quality standards were met.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
NORTH CHICAGO HIGH SCHOOL
North Chicago, IL05-2014
Skills
- Bilingual
- Organizational skills
- Multitasking
- Computer skills
- Customer service
- Attention to detail
- Microsoft office
- Complaint resolution
- Inbound and outbound calling
- Positive and professional
- Team collaboration
- Multi-line telephone operations
- Problem-solving
- Microsoft Excel
Languages
Spanish
Professional
English
Professional
Timeline
SR. VIDEO TELLER
CONSUMERS CREDIT UNION
05.2023 - 07.2024
ASSEMBLER
ABBOTT LABORATORIES
11.2020 - 04.2021
CUSTOMER SERVICE REPRESENTATIVE
NEED A BROKER COMPANY
09.2018 - 05.2023
DELI ASSOCIATE
MARIANO'S FRESH MARKET
05.2016 - 09.2018
High School Diploma -
NORTH CHICAGO HIGH SCHOOL
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