Erendira Rodriguez
Milwaukee,WI
Summary
Dynamic finance and sales professional with a track record in efficient loan processing and exceptional customer interactions. Known for maintaining strong client relationships and enhancing operational efficiency through effective team management and training.
Overview
8
8
years of professional experience
Work History
Sales Representative
Wi Auto Title Loans
West Allis, USA
12.2012 - 05.2014
- Conducted collection and sales calls to engage customers, driving payment compliance and account retention.
- Notified customers of delinquent accounts through calls, mail, and personal references to promote account resolution.
- Completed various customer transactions, including payments, store credits, and settlement offers.
- Answered customer calls on a multi-line phone system.
- Maintained and updated databases containing client information.
- Evaluated and processed loan applications to facilitate timely approvals.
- Responsible for opening/closing office as well as processing daily bank deposits.
- Performed general clerical tasks such as faxing, photocopying, and scanning documents.
Assistant Manager
PLS Loan Store
Cudahy, USA
09.2009 - 08.2012
- Conducted training sessions for over two new employees each week, ensuring they understood store policies and procedures.
- Delegated daily tasks to customer service representatives to enhance workflow efficiency.
- Maintained adequate cash supply in cash drawers across multiple checkout stations to ensure smooth transactions.
- Maintained up-to-date knowledge of store policies.
- Compiled daily monetary reports and records for store manager.
- Worked as a team member performing cashier duties, nightly deposits, and product assistance.
- Managed communication, customer support, and product presentation for each client to enhance overall satisfaction.
- Analyzed and approved/denied loan applications.
- Initiated collection calls to clients to recover outstanding payments and minimize financial losses.
Receptionist
Pro Detail Shop
Phoenix, USA
06.2008 - 08.2009
- Managed receptionist area, greeting visitors and responding to telephone and in-person requests for information to ensure positive first impressions.
- Maintained front desk and reception area in neat and organized fashion, creating welcoming environment for clients and visitors.
- Sorted and arranged files systematically for easy retrieval, developed spreadsheets, made copies, faxed reports, and scanned documents to support office operations.
- Computed accurate sales prices for purchase transactions.
Sales Associate
Fashion Fox
Baldwin Park, USA
07.2006 - 03.2008
- Recommended merchandise tailored to customer preferences and provided insights on current styles and trends.
- Offered exceptional customer service to differentiate and promote the company brand.
- Collaborated with customer service team to ensure seamless service throughout shopping and purchasing experience.
- Arranged items strategically to enhance visibility and drive sales.
- Designed displays to make the store experience interactive and engaging.
- Kept the showroom clean and maintained neat, orderly product displays.
- Organized and located inventory and updated store spreadsheets.
- Marked clearance products with updated price tags.
Education
Business Management -
MATC
Milwaukee, WIHigh School Diploma - General Studies
Sierra Vista High School
Baldwin Park, WISkills
- Sales training
- Payment processing
- Customer service-focused
- Deadline-oriented
- Marketing Savvy
- Team management
- Skilled multi-tasker
- Conflict resolution
- Office software proficiency
- Strong communication skills
- Effective communication
- Focused on customer satisfaction
- Fast paced learner
- Detail-oriented
Timeline
Sales Representative
Wi Auto Title Loans
12.2012 - 05.2014
Assistant Manager
PLS Loan Store
09.2009 - 08.2012
Receptionist
Pro Detail Shop
06.2008 - 08.2009
Sales Associate
Fashion Fox
07.2006 - 03.2008
Business Management -
MATC
High School Diploma - General Studies
Sierra Vista High School