Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erial French

Mobile,AL

Summary

Dynamic and results-driven professional with extensive experience as an Early Head Start Teacher, Receptionist and Warehouse Associate. Adept in parent-teacher communication and child development. Demonstrated ability to improve customer loyalty through empathetic service and enhancing organizational efficiency. Skilled in data entry and verbal communication, consistently achieving goals through effective time management and positive reinforcement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Early Head Start Teacher

Highpoint Christian Daycare
03.2024 - 07.2024

Complete daily paperwork, carry out classroom activities, follow a daily schedule, communicate with parents and administration, and complete monthly trainings.

Early Head Start Teacher

Faith Tabernacle Academy
01.2023 - 03.2024

Complete daily paperwork, carry out classroom activities, follow a daily schedule, communicate with parents and administration, and complete monthly trainings.

Warehouse Associate

Amazon Sortation Center
03.2021 - 08.2021

Sort and scan packages, stack pallets, navigate pallet jacks to correct bay numbers, carry out duties needed in warehouse.

Customer Service Representative

Alorica
09.2020 - 03.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Front Desk Receptionist

YMCA of South Alabama
05.2017 - 08.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Education

High School Diploma -

Wp Davidson High School
Mobile, AL
05.2017

Skills

  • Parent-Teacher Communication
  • Positive Reinforcement
  • Goal Setting
  • Child development expertise
  • Organization skills3
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication9
  • Scheduling
  • Packaging and Labeling
  • Cleaning and Organizing
  • Clear Communication

Certification

CPR/First Aid

Child Development Associate (CDA)

Food Handlers Card

Suitability Letter (Childcare)

Complete DHR file


Timeline

Early Head Start Teacher

Highpoint Christian Daycare
03.2024 - 07.2024

Early Head Start Teacher

Faith Tabernacle Academy
01.2023 - 03.2024

Warehouse Associate

Amazon Sortation Center
03.2021 - 08.2021

Customer Service Representative

Alorica
09.2020 - 03.2021

Front Desk Receptionist

YMCA of South Alabama
05.2017 - 08.2020

High School Diploma -

Wp Davidson High School
Erial French