Erian Benson
San Antonio
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server
J. Alexanders
Troy, MI
07.2024 - 03.2026
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Managed multiple tables simultaneously while maintaining attention to detail.
- Implemented process improvements that enhanced table turnover rates during peak hours.
- Developed strong relationships with regular customers, contributing to repeat business opportunities.
- Collaborated with kitchen staff to maintain timely and accurate food delivery.
Shift Lead / Takeout
Darden
Troy, Michigan
09.2021 - 04.2023
- Greeted 300+ guests per night with a friendly welcome and sat tables to make sure they would have a wonderful guest experience.
- Cross-trained in areas to provide support when short-staffed, all while ensuring customers receive high quality service.
- Trained new hostesses through shadowing and supervision.
- Oversee and direct the activities of restaurant team members during their shift, ensuring tasks are completed efficiently and accurately.
Crew Member
Mcdonalds
Shelby Twp, Michigan
08.2019 - 08.2022
- Takes customer orders: Greeted customers, record their food and beverage orders, and ensure accuracy.
- Prepares food, Assembles and cook menu items, following standardized recipes and food safety guidelines.
- Maintained cleanliness, cleaned and sanitized workstations, dining areas, and restrooms to uphold hygiene standards.
- Provided customer service, assisted with inquiries, resolved issues, and ensured a positive dining experience for customers.
Education
High school diploma -
Eisenhower High School
Shelby township06.2021
Skills
- Leadership
- Problem Solving
- Communication
- Critical thinking
- Strong work ethic
- Cash handling
- Guest engagement
Interests
Love to learn something new everyday, Huge sports fan, Car fanatic, Fashion, Working out
Timeline
Server
J. Alexanders
07.2024 - 03.2026
Shift Lead / Takeout
Darden
09.2021 - 04.2023
Crew Member
Mcdonalds
08.2019 - 08.2022
High school diploma -
Eisenhower High School
AWARDS
Honor roll, Most Athletic, Best female sprinter, Team Captain