Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Eriana CALDERON

Lawndale,CA

Summary

Dynamic leader and adept communicator with proven expertise in customer service and engagement at Target. Excelled in leadership roles, driving team efficiency and optimizing operations. Demonstrated mastery in Microsoft Suite and interpersonal skills, significantly enhancing customer satisfaction and operational success. Achieved remarkable improvements in team training and fraud minimization, showcasing a blend of hard and soft skills.

Overview

9
9
years of professional experience

Work History

Customer Service and Engagement Advocate

Target
Redondo Beach, CA
04.2023 - 01.2025
  • Leadership: Creating efficient strategies for teams in customer service, accounting, checkout operations, and other operational facilities. Additional key responsibilities included training the onboarding staff and providing a comprehensive understanding of job duties to optimize each associate's effectiveness.
  • Accounting: Maintain highly accurate counts of cash inventory, execute large cash deposits on a weekly basis, audit accounting systems, and close out employee payroll. Reworked employee procedures aimed at eliminating variances. Detected and minimized fraudulent risk within store checkout operations by reviewing data and incorporating ideas through intervention with upper management.
  • Customer Service: Conducting return transactions and de-escalating tense interactions with guests. Expertly navigating the return user interface technology, filing defective items accurately to maintain safety protocols, and preparing shipments of said defective products.
  • Cashier: Verifying all bills, checks, coupons, and current offers with company-specific amenities optimizes the guests' savings, strengthens interpersonal bonds, and creates a satisfying shopping experience. Greeting each guest with a friendly remark, maintaining a clean and safe environment for guests to feel welcomed in.
  • Starbucks: Take guest orders with varying degrees of customization, memorizing the hundreds of combinations of our variety of drinks. Maintain accurate inventory, and unwavering adherence to food health and safety procedures.
  • Fulfillment: completing time-sensitive tasks, guest orders, and reaching corporate quotas.

President Elect Student Body Representative

Rancho Dominguez Prep
Long Beach, CA
08.2022 - 06.2023
  • Presidential duties: Organize and schedule meetings with venue representatives, conduct daily service announcements over the intercom to the entire student body, host pep rallies, incorporate additional participation incentives for students, served as a voting member on multiple school boards, petition for new student activities, create documents provided with logistical data for approval.
  • Office Aide: completing traditional clerical tasks, including but not limited to accurately producing, filing, and retrieving documents, producing photocopies of state identification, answering phone calls, and writing appeals to executive office staff.
  • Finance: Litigated the allocation of funds for school-wide staffing positions, student experience allocation, future school years, etc. While adhering to the legal confines associated with each grant, fund, and individual revenue source.
  • DEI: Proposed and implemented inclusive restroom policies, aligned with diversity, equity, and inclusion goals.
  • Staffing Needs: Fought valiantly to restructure strenuous work schedules that fatigued school staff due to chronic absenteeism caused by COVID-19 surges.
  • Student experience: An exponential increase in field trips and student-centered events. And a higher return on investment on larger events.

Public Relations Event Volunteer

Environmental Services Bureau
Long Beach, CA
07.2016 - 09.2019
  • Information specialist: Answer inquisitive citizens of Long Beach concerning the options they have to reduce their greenhouse gas emissions in their city. We provided extensive orientations to the city's services, and any other supplemental resources.
  • Event coordination: Compiling supplies in advance, transporting, and reserving slots at city-hosted events.

Education

ASSOCIATE BUSINESS ADMINISTRATION -

El Camino College
Torrence, CA
06-2026

HIGH SCHOOL DIPLOMA -

Rancho Dominguez Preparatory
Long Beach, CA
06.2023

TYPING CERTIFICATE 40 WPM -

South Bay Business and Career Center
02.2025

Skills

  • Microsoft Suite Literacy
  • Interpersonal communication
  • Eisenhower prioritization strategy
  • Accounting principles
  • Leadership
  • Team collaboration
  • Administrative support
  • Public speaking

References

  • Daidrian Parker, Starbucks team lead, Mr.parker0903@gmail.com, 424-370-9409
  • Ryan Birdoes, Service and Engagement Executive team lead, Ryan.Birdoes@target.com, 310-750-0003
  • Angelica Flores, Leadership teacher Advisor, 310-292-6573

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Customer Service and Engagement Advocate

Target
04.2023 - 01.2025

President Elect Student Body Representative

Rancho Dominguez Prep
08.2022 - 06.2023

Public Relations Event Volunteer

Environmental Services Bureau
07.2016 - 09.2019

ASSOCIATE BUSINESS ADMINISTRATION -

El Camino College

HIGH SCHOOL DIPLOMA -

Rancho Dominguez Preparatory

TYPING CERTIFICATE 40 WPM -

South Bay Business and Career Center

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Eriana CALDERON