Eriana Martinez
Visalia
Summary
Detail-oriented professional with a diverse background in customer service, including food, retail, and medical assistance. Demonstrates strong communication and clinical skills, eager to leverage experience in a role that fosters skill development and career growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ROI Specialist
Datavant
Reedley
03.2025 - Current
- Maintained accurate patient records in electronic health record systems, ensuring data integrity for improved patient care.
- Ensured compliance with privacy regulations while handling sensitive information.
- Responded to information requests from patients and healthcare professionals, enhancing communication and support in healthcare delivery.
- Processed incoming medical records requests efficiently, facilitating timely access to information for healthcare providers.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Medical Assistant
South Valley Vascular
Visalia
04.2024 - 09.2024
- Assisted healthcare providers by managing patient intake, including gathering medical histories and vital signs.
- Administered medications and injections according to the supervising physician's instructions, adhering to regulatory standards.
- Maintained a clean and organized clinical environment, adhering to infection control standards.
- Managed inventory of medical supplies, ensuring optimal stock levels for uninterrupted clinical operations.
Sales Associate
Shiekh
Visalia
07.2022 - 08.2024
- Engaged in up selling and cross-selling techniques, enhancing overall sales performance.
- Resolved customer complaints effectively, fostering a positive shopping experience.
- Managed daily store operations to ensure a clean and welcoming environment for customers.
- Executed cash handling procedures accurately, ensuring consistent balanced cash registers.
Customer Service/Office
Mor Furniture Warehouse
Visalia
07.2022 - 08.2023
- Assisted customers at service window with pickups to ensure satisfaction.
- Call customers to confirm appointments and orders.
- Completed daily reports and fulfilled in-office orders to support operational flow.
- Managed daily office operations to maintain organization and efficiency.
- Coordinated the routing of outgoing trucks to ensure timely deliveries.
Sales Associate
WSS
Visalia
05.2021 - 07.2022
- Achieving and surpassing sales targets through proactive engagement and relationship-building with customers.
- Engaged customers through personalized interactions to identify needs and tailor solutions.
- Excelled in customer service by addressing client inquiries and resolving issues to boost satisfaction and loyalty.
- Conducted store merchandising to improve product visibility and create an inviting shopping atmosphere.
Education
Associates -
San Joaquin Valley College
Visalia, United States01-2023
Skills
- Health Insurance Knowledge
- Customer relationship management
- Data Analysis
- Reporting Skills
- Customer Service
- Scheduling
- Organization
- Time Management
- Problem solving
- Adaptability
- Team building
- Effective communication
- Communication
- Independent work
Certification
- CPR
- OSHA
- HIPAA
- First Aid
- Medical Assistant
Timeline
ROI Specialist
Datavant
03.2025 - Current
Medical Assistant
South Valley Vascular
04.2024 - 09.2024
Sales Associate
Shiekh
07.2022 - 08.2024
Customer Service/Office
Mor Furniture Warehouse
07.2022 - 08.2023
Sales Associate
WSS
05.2021 - 07.2022
Associates -
San Joaquin Valley College