Tamiko Smith
Summary
Results-oriented Release of Information Specialist with over 5 years of experience in diverse healthcare environments. Demonstrates strong leadership and teamwork abilities, fostering a collaborative atmosphere to enhance departmental efficiency. Proficient in HIPAA compliance, medical records processing, and various EMR systems while skilled in Microsoft programs. Committed to optimizing workflows and ensuring timely delivery of information while maintaining high standards of accuracy.
Overview
11
11
years of professional experience
Work History
ROI Specialist
MRO Corporation
New Orleans, LA
05.2019 - Current
- Handled medical records and billing requests from attorneys, patients, third-party requesters, and government agencies.
- Assurance that the release of information process is being handled via the most secure and compliant process, and technology in the industry.
- Skillfully communicated with callers, ensuring effective customer service.
- Ensures compliance with the latest state laws, HIPAA guidelines, and facility procedures related to releasing information.
- Upholds confidentiality, information security, and ethical conduct while managing medical records.
- Handled release of information services and time reporting tasks proficiently.
- Worked with minimal supervision, organized workload, and prioritized work tasks to meet productivity goals.
- Performed financial analysis of new business proposals, assessing their viability from a return-on-investment perspective.
Patient Access Team Lead
Tulane Medical Center
New Orleans , LA
03.2014 - 05.2019
- Oversaw registration functions, patient admittance registration, staff scheduling, maintaining patient records, enforcement of compliance standards for the department, and maintained safe and high-quality work ethics.
- Conducted interviews for open positions, created, and maintained appropriate staffing levels in accordance with department guidelines. Financial counselors and cashiers answer all insurance verifications, patient/family inquiries, and M.D. communications.
- Handled daily inquiries efficiently according to department policy.
- Ensured adherence to quality and productivity standards by updating demographic and insurance information during registration.
- Assigned tasks and evaluated staff performance efficiently.
- Oversaw daily operations, maintaining equipment and supplies within budget limits.
- Acted as a continual resource person by maintaining a working knowledge of policies and procedures, and staying current on all insurance, HMO, and government program requirements.
Education
Bachelor of Science - Business Administration And Management
Southern University At New Orleans
New Orleans, LA05-2017
Bachelor of Science - Hospitality And Tourism Management
Delgado Community College
New Orleans, LA05-2013
Skills
- RHIT Certified
- Client Relations Expertise
- Efficient Data Management
- Financial Evaluation
- Value Analysis Reporting
- Comprehensive Profitability Assessment
- Healthcare Documentation Audits
- HIPAA Compliance Knowledge
- Medical Chart Analysis
- Protected Health Information
- EMR / EHR
Timeline
ROI Specialist
MRO Corporation
05.2019 - Current
Patient Access Team Lead
Tulane Medical Center
03.2014 - 05.2019
Bachelor of Science - Business Administration And Management
Southern University At New Orleans
Bachelor of Science - Hospitality And Tourism Management
Delgado Community College
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