Eriana Verver
Austin,TX
Summary
managing a high volume of incoming calls, routing them appropriately, and providing excellent service. Creating a welcoming and professional atmosphere for all visitors
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Representative
Academy Sports Outdoors
02.2021 - 03.2023
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy in person and data metrics.
Office Assistant
On Domand Staffing Inc.
04.2023 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
High School Diploma -
Verver Academy (Homeschool)
06.2022
Skills
- Communication skills
- Answering phones and directing calls professionally is a key responsibility
- Office equipment
- Attention in detail
- Problem solving
- Customer service & sales representative
- Organization & teamwork
- Positive attitude
- Data entry
- Administrative support
- Office administration
- Ms office
Timeline
Office Assistant
On Domand Staffing Inc.
04.2023 - Current
Customer Service Sales Representative
Academy Sports Outdoors
02.2021 - 03.2023
High School Diploma -
Verver Academy (Homeschool)