Destiny Kamkar
Green Bay,WI
Summary
Experienced Customer Service and Sales Professional with 8+ years in Customer focused telecommunications, retail, and insurance industries. Skilled at building customer relationships, exceeding daily goals, adaptability and advancing skills to handle tasks effectively and efficiently in a fast paced environment. Passionate about creating positive customer experiences and driving results that are solutions focused to meet the end goal. Passionate drive and willingness to learn.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Verizon
Green Bay, WI
09.2019 - 12.2025
- Strong interpersonal skills and active listening to enhance customer satisfaction by resolving inquiries and issues effectively
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Worked effectively in fast-paced environments.
- Handled cash daily.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during sales.
- Enhanced customer satisfaction by resolving inquiries and issues effectively.
Sales Consultant
Cellcom/Nsight
Green Bay, WI
02.2018 - 06.2019
- 1. Exceeded quarterly sales goals, achieving over 100% of store objectives.
- 2. Developed personalized sales strategies and outbound campaigns to expand customer base.
- 3. Maintained customer loyalty by providing tailored solutions and follow-up support.
- 4. Delivered presentations and consultations to educate customers on cellular plans and services.
- 5. Participated in technical trainings at Cellcom facilities to provide expert consultations on phones, accessories, and services.
Client Service Representative
Ameriprise Auto and Home Insurance
Green Bay, WI
01.2017 - 10.2018
- 1. Provided expert customer service via inbound and outbound calls, resolving billing questions and client concerns.
- 2. Identified opportunities to upsell and cross-sell products based on individual client needs, increasing revenue and customer satisfaction.
- 3. Developed solutions to improve client experience and retention.
- 4. Researched market trends to maintain up-to-date product knowledge and deliver informed recommendations.
Retail Sales Associate
Hot Topic
Green Bay, WI
04.2016 - 09.2017
- 1. Delivered exceptional customer service, creating a positive shopping experience and fostering repeat business.
- 2. Built strong relationships with customers, increasing loyalty and engagement.
- 3. Maintained accurate inventory records and ensured stock availability.
- 4. Collaborated with team members to create visually appealing merchandise displays that drove sales.
- 5. Participated in ongoing product knowledge sessions to provide informed recommendations.
- 6. Processed returns and exchanges efficiently according to company policies.
Major Appliance Sales Representative
JCPenney
Green Bay, WI
10.2016 - 01.2017
- 1. Assisted customers in selecting appliances based on needs, budget, and lifestyle, providing expert product knowledge.
- 2. Explained features, benefits, and service options to support informed purchasing decisions.
- 3. Supported store operations, including opening and closing procedures and driving appliance sales
Target Team Member
Target
Green Bay, WI
03.2015 - 01.2017
- 1. Trained and guided team members to improve efficiency and meet merchandising and customer service standards.
- 2. Provided customer service across multiple departments, including electronics, softlines, and guest services.
- 3. Increased sales by upselling accessories and warranties in electronics.
- 4. Maintained in-depth product knowledge to support customers and ensure a positive shopping experience.
Sales Associate
Old Navy
Green Bay, WI
01.2011 - 02.2015
Education
High School -
Green Bay Southwest High School
01-2014
Skills
- Cash Handling
- Communication skills
- Product Knowledge
- Training
- Problem Resolution
- Soft Skills
- Customer Service
- Dependable and Responsible
- Time management
- Calm under pressure
Certification
Driver's License
Languages
English
Timeline
Customer Service Sales Representative
Verizon
09.2019 - 12.2025
Sales Consultant
Cellcom/Nsight
02.2018 - 06.2019
Client Service Representative
Ameriprise Auto and Home Insurance
01.2017 - 10.2018
Major Appliance Sales Representative
JCPenney
10.2016 - 01.2017
Retail Sales Associate
Hot Topic
04.2016 - 09.2017
Target Team Member
Target
03.2015 - 01.2017
Sales Associate
Old Navy
01.2011 - 02.2015
High School -
Green Bay Southwest High School
Additional Information
Achievements: Obtained Cellcom’s Top Performance rating for 2018 in both position and contributions for company with obtaining over 100% of established store goals in 5 set categories.