Eric Acevedo
Chicago,IL
Summary
Detail-oriented administrative coordinator with proven expertise in office administration, data entry, and scheduling appointments. Committed to enhancing productivity through efficient workflow improvements.
Overview
15
15
years of professional experience
Work History
Administrative Coordinator
Jcc Chicago
Northbrook, IL
08.2022 - Current
- Coordinated scheduling and logistics for events, ensuring seamless execution of programs.
- Managed correspondence and communications, maintaining professionalism across all channels.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Supported staff training initiatives by preparing materials and organizing sessions effectively.
- Collaborated with cross-functional teams to facilitate project completion within established timelines.
- Implemented process improvements to streamline administrative workflows, enhancing overall productivity.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Answered over 50 phone calls a day and responded to inquiries from customers, vendors and other external contacts.
Teller/Loan Servicing Associate
Hoyne Savings
Chicago, IL
10.2020 - 08.2022
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Managed cash handling procedures, maintaining balanced drawer and minimizing discrepancies.
- Assisted customers with account inquiries, providing tailored solutions to enhance satisfaction.
- Trained new staff on operational procedures and customer service best practices.
Customer Service Representative/Customer Service Supervisor
YMCA of Metropolitan Chicago
Niles, IL
06.2017 - 03.2020
- Resolved customer inquiries efficiently through effective communication and problem-solving skills.
- Assisted in training new staff on customer service protocols and best practices.
- Implemented process improvements that enhanced customer satisfaction and operational efficiency.
- Developed and maintained strong relationships with community members to promote YMCA programs.
- Managed over 50 customer calls per day
Overnight Steward
Hilton
Orlando, FL
03.2016 - 01.2017
- Operated dishwashing equipment to ensure cleanliness and sanitation of all kitchenware.
- Maintained inventory levels of cleaning supplies and communicated needs to management.
- Collaborated with kitchen staff to streamline workflow and enhance operational efficiency.
- Trained new stewards on safety protocols and proper cleaning techniques for equipment.
Education
High School Diploma -
Prospect High School
Mount Prospect, IL06.2011
No Degree -
William Rainey Harper College
Palatine, ILSkills
- Attention to detail
- Data entry
- Time management
- File organization
- Office administration
- Scheduling appointments
Languages
English
Native or Bilingual
Timeline
Administrative Coordinator
Jcc Chicago
08.2022 - Current
Teller/Loan Servicing Associate
Hoyne Savings
10.2020 - 08.2022
Customer Service Representative/Customer Service Supervisor
YMCA of Metropolitan Chicago
06.2017 - 03.2020
Overnight Steward
Hilton
03.2016 - 01.2017
High School Diploma -
Prospect High School
No Degree -
William Rainey Harper College