Summary
Overview
Work History
Skills
Timeline
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Eric Adkins

Winter Springs,FL

Summary

Dynamic and results-oriented professional with a proven track record at McDonald's, adept in customer service and inventory control. Excelled in training and mentoring teams, enhancing performance through effective delegation and problem-solving. Demonstrated flexibility and a commitment to excellence, significantly improving operational efficiency. Skilled in cash handling and fostering a positive environment for both staff and customers.

Overview

6
6
years of professional experience

Work History

Shift Manager

McDonald's
10.2023 - 10.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Customer Service Cashier

Circle K
01.2023 - 05.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Stock Room Associate

Walmart
11.2018 - 01.2019
  • Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
  • Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
  • Checked numbers manually and used hand-held equipment to locate products.

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Accurate money handling
  • Opening and closing procedures
  • Punctual and Reliable
  • Handling Customer Complaints
  • Training and mentoring
  • Delegating Work

Timeline

Shift Manager

McDonald's
10.2023 - 10.2024

Customer Service Cashier

Circle K
01.2023 - 05.2023

Stock Room Associate

Walmart
11.2018 - 01.2019

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Eric Adkins